MICHAEL WESTRA
Sandia,TX
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
26
26
years of professional experience
Work History
Service Coordinator
Texas Chiller Systems
12.2021 - Current
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Communicated with clients and service providers to provide updates on work progress.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed and coordinated service teams to achieve successful completion of service projects.
Service Manager
Johnson Controls
06.2019 - 08.2021
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Met with customers to discuss service needs and offer available solutions.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Monitored service staff performance and provided feedback for improvement.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Logistics Coordinator
Aggreko
03.1999 - 06.2019
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Bachelor of Science - Industrial Technology
Texas A&M University
Kingsville, Tx 12-1998
Associate of Applied Science - Electronics And Electrical Engineering Technology
Del Mar College
Corpus Christi, TX05-1995
Skills
- Team leadership
- Client advocacy
- Goal setting
- Resource utilization
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Decision-making
- Task prioritization
- Written communication
- Customer relationship management
Timeline
Service Coordinator
Texas Chiller Systems
12.2021 - Current
Service Manager
Johnson Controls
06.2019 - 08.2021
Logistics Coordinator
Aggreko
03.1999 - 06.2019
Bachelor of Science - Industrial Technology
Texas A&M University
Associate of Applied Science - Electronics And Electrical Engineering Technology
Del Mar College
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