Michael Wettengel
Lutherville,MD
Summary
Driven Application System Analyst looking to broaden my abilities and learn new systems. I started my career as a support technician, which has allowed me to excel in my current position. I have been able to use my background to help me see solutions that others may overlook. I never shy away from a challenge, and there is no better feeling than coming away successful.
Overview
10
10
years of professional experience
Work History
Application System Analyst II
University of Maryland Medical System
07.2020 - Current
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Developed detailed change control documentation prior to implementing changes in the production environment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed extensive system testing to ensure upgrade/implementation went as smoothly as possible.
Desktop Support Technician
Johnson, Mirmiran, and Thompson
05.2015 - 06.2020
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD07-2016
Skills
- Working directly with end-users to ensure their needs are met as efficiently and as thoroughly as possible
- Managing Active Directory and Group Policy
- Maintaining IIS App Pools
- Creating and maintain document management workflows in applications such as OnBase and Solarity
- Detailed technical writing
Timeline
Application System Analyst II
University of Maryland Medical System
07.2020 - Current
Desktop Support Technician
Johnson, Mirmiran, and Thompson
05.2015 - 06.2020
Bachelor of Science - Information Technology
Towson University