Open To Work
Michael Wetzel
Jacksonville,FL
Summary
Driven Manager with strong background in team leadership and operational planning. Skilled in building cohesive teams and streamlining inventory management processes. Proven track record of establishing store operations from the ground up while ensuring excellent customer service.
Overview
24
24
years of professional experience
Work History
Manager
Solrise
07.2023 - 07.2025
- Hired and trained new employees to build a strong team.
- Managed employee terminations in accordance with company policies.
- Managed inventory by coordinating supply orders and organizing shelf stock.
- Performed administrative tasks, including paperwork and reporting.
- Collaborated with vendors to ensure timely delivery of products.
- Launched store by creating operational framework after construction.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
Snappy Foods
02.2017 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Restaurant General Manager
Taco Bell
03.2013 - 04.2017
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Popeyes® Louisana Kitchen
03.2012 - 01.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Manager
Pizza Hut
12.2005 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Yeoman
US Navy
07.2001 - 12.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Team leadership
- Operational planning
- Customer service
- Inventory management
- Employee training
- Vendor collaboration
- Administrative tasks
- Process optimization
- Reporting
- Supply chain management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Manager
Solrise
07.2023 - 07.2025
Manager
Snappy Foods
02.2017 - 07.2023
Restaurant General Manager
Taco Bell
03.2013 - 04.2017
Restaurant Manager
Popeyes® Louisana Kitchen
03.2012 - 01.2013
Assistant Manager
Pizza Hut
12.2005 - 09.2010
Yeoman
US Navy
07.2001 - 12.2005
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