Michael Whalen
Belchertown,MA
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
The Barn Yard & Great Country Timber Frames
Ellington, CT
04.2021 - 02.2024
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Built and established strong partnerships with teams, vendors and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Drafted project construction schedule and updated as job progressed.
Driver
M&M Transport Services
Putnam, CT
08.2017 - 04.2021
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Assisted with loading and unloading freight when necessary.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Secured merchandise, avoiding damage during transportation.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Reviewed work orders to perform freight movement and deliveries.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Logged deliveries, drop-off times and special conditions in [Type] system.
Sales Associate/Driver, Warehouse Orders
Fed Ex Freight
BELCHERTOWN, MA
05.2012 - 06.2017
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Driver
Various Businesses
08.2008 - 05.2012
General Sales Manager
Hamden Dodge
BELCHERTOWN, MA
05.2005 - 02.2007
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Analyzed market trends and identified potential new customers.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Assisted in developing pricing models for various products or services offered by the company.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Sales Associate
Subaru Of America-Glanzmann Subaru
BELCHERTOWN, MA
09.2001 - 05.2005
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MASkills
- Project Management
- Document Management
- Risk Management
- Cost Control
- Strategic Planning
- Project Planning
- Building Codes and Regulations
- Customer Relations
- Equipment Operation
- Materials Transport
- DOT Compliance
- Business Management
- Problem-Solving
- CDL License
- Equipment Monitoring
- Schedule Management
- Safety Management
- Blueprints
- OSHA Regulations
- Materials Management
- Project Budgeting
- Scheduling and Planning
- Operations Supervision
- Construction Management
Certification
- OSHA 10
- CDL A
- Mass hoisting and excavation
- LEED
- Air Brake Endorsement
- Tanker Endorsement
Accomplishments
- Bravo Zulu for excellent customer service
- Safe Driving
Timeline
Project Manager
The Barn Yard & Great Country Timber Frames
04.2021 - 02.2024
Driver
M&M Transport Services
08.2017 - 04.2021
Sales Associate/Driver, Warehouse Orders
Fed Ex Freight
05.2012 - 06.2017
Driver
Various Businesses
08.2008 - 05.2012
General Sales Manager
Hamden Dodge
05.2005 - 02.2007
Sales Associate
Subaru Of America-Glanzmann Subaru
09.2001 - 05.2005
High School Diploma -
Chicopee Comprehensive High School
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