Michael Whatley
MOBILE,AL
Summary
Versatile Professional and Navy Veteran with an active Secret Security Clearance and over 15 years of proven experience in customer satisfaction, record keeping, and office management. An expert communicator who is known for multitasking and completing assigned tasks within the deadline. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Possesses a comprehensive background in effective communication, strategic planning, risk management, and critical thinking. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility
Overview
21
21
years of professional experience
Work History
UNITED STATED NAVY DEPARTMENT MANANGER
US Navy
SAN DIEGO
07.2003 - 07.2024
- Oversaw a department of 45 military and civilian personnel; accountable for securing and procuring inventory, scheduling the preparation, and keeping track of rations and food stores in hostile territory
- Ensured the maintenance of all facilities and saved the Navy $300K in external costs and 40 man-hours
- Led a team of 33 military and civilian personnel in the daily operations; including safety, maintenance, training, and administration of unaccompanied housing with no discrepancies
- Managed 4 military housing facilities with 1,386 units; maintained and inventoried >17,648 assets worth more than $4M with 100% accountability and no loss.
- Adapted new menu options; reduced waste and lowered monthly food costs for >400 daily meals served
- Managed the remodeling of the main food storage facility; increased storage capabilities by 40% and processed over $200k
- Reviewed retention schedules regularly to ensure all documents were stored appropriately.
- Provided guidance to staff on proper document handling techniques.
- Updated existing records with new information as needed.
- Prepared reports summarizing the activities related to document management.
- Scanned physical documents into electronic format for storage.
- Answered inquiries from internal and external customers regarding record status.
- Conducted periodic audits of existing records to ensure accuracy and completeness.
- Created back-up copies of important records on a regular basis.
- Performed bookkeeping and accounting consulting services.
- Retrieved archived materials as requested by staff members or other authorized personnel.
- Organized physical archives, including labeling, sorting, indexing and cataloguing items.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared deposits by verifying and balancing receipts to disbursing officer.
- Verified accuracy of data entered into databases or systems.
- Checked postings and documents for correctness, accuracy and proper coding.
- Matched orders with invoices and recorded required information.
Night Auditor
Grande Colonial Hotel
La Jolla, CA
07.2023 - 09.2023
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Received payments from customers via cash or credit cards.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Prepared detailed audit reports at the end of each shift.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
Bachelor of Science - Finance
Colorado Technical University
Colorado Springs, CO09-2022
Skills
- Staff Management
- Team Supervision
- Sales Reporting
- Customer Engagement
- Department Leadership
- Training and Mentoring
- Motivational Leadership
- Problem-Solving
- POS Software
- Relationship Building and Management
Timeline
Night Auditor
Grande Colonial Hotel
07.2023 - 09.2023
UNITED STATED NAVY DEPARTMENT MANANGER
US Navy
07.2003 - 07.2024
Bachelor of Science - Finance
Colorado Technical University