Michael Wheaton
Chattahoochee,Florida
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Adept individual with 30 years working as Manager for MTSU's Walker Library Technology department. Determined and experienced in mentoring and challenging team members to meet and exceed organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager, Library Technology
Middle Tennessee State University, Walker Library
09.1992 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened location and monitored shift changes to uphold successful operations strategies and maximize success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Chattahoochee High School
Chattahoochee, FL06.1981
Skills
- LexisNexis
- Library Management
- Cable-Running Expertise
- Student Worker Oversight
- Group Instruction
- Train Employees
- Customer Service
- Writing Policies
- Cost Control
- Classroom Instruction
- Service Delivery
- Information Technology Literacy Skills
- Running Reports
- Performance Monitoring
- Digital Literacy
- Job Assignments
Affiliations
Boy Scouts of America - Scoutmaster
Certification
MCSE - Microsoft Certified Systems Engineer
Timeline
Manager, Library Technology
Middle Tennessee State University, Walker Library
09.1992 - 06.2022
High School Diploma -
Chattahoochee High School
MCSE - Microsoft Certified Systems Engineer
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