Hi, I’m
Michael Wheeler
Senior Access Operations Engineer
Wichita Falls,TX
Summary
Operations professional with strong expertise in optimizing processes and ensuring efficient workflow. Skilled in system analysis, troubleshooting, and implementing solutions to enhance productivity. Known for fostering team collaboration and adapting to changing needs. Reliable and results-driven with focus on operational excellence and continuous improvement.
Overview
36
years of professional experience
4
years of post-secondary education
Work History
U.S. CELLULAR CORPORATION/T-MOBILEWichita Falls, Texas
Senior Access Operations Engineer
12.1998 - Current
Job overview
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
- Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Provided technical assistance during operational changes via both on-site support and remotely.
- Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
- Completed walk-downs and on-site inspections during equipment installations and change management phases.
- Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.
- Always in the 90 percentile for the company in Mean Time to Restore (MTTR) per company standards.
US ArmyFort Benning, Georgia
Infantryman
09.1990 - 05.1995
Job overview
- Maintained secure communication systems to relay information to and from command teams.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
Education
Chillicothe High SchoolChillicothe, TX
High School Diploma
09.1985 - 05.1988
University Overview
- Ranked in Top 10% of class
- Elected Captain of Football
- Extracurricular Activities: Student Council.
Midwestern State UniversityWichita Falls, TX
No Degree from Criminal Justice
09.1988 - 05.1990
University Overview
- Dean's List Fall 1988
Skills
Network diagnostics
Wireless infrastructure enhancements
Real-time network oversight
Configuration of wireless networks
Wireless network installation
Wireless connectivity integration
Accomplishments
- Demonstrated reliability by consistently meeting deadlines and following through on commitments in fast-paced environments
- Recognized for strong work ethic, adaptability, and willingness to take on new responsibilities
- Maintained high standards of accuracy and attention to detail across daily tasks
- Effectively prioritized multiple responsibilities to meet shifting demands
- Communicated clearly and professionally with coworkers, customers, and leadership
- Built positive working relationships through teamwork, respect, and accountability
- Adapted quickly to change, learning new systems, procedures, or roles as needed
- Served as a dependable point of contact when guidance or assistance was needed
- Known for dependability, integrity, and consistent performance
Timeline
Senior Access Operations Engineer
U.S. CELLULAR CORPORATION/T-MOBILE
12.1998 - Current
Infantryman
US Army
09.1990 - 05.1995
Midwestern State University
No Degree from Criminal Justice
09.1988 - 05.1990
Chillicothe High School
High School Diploma
09.1985 - 05.1988