Years of Professional Experience
Hi, I’m
Michael Whiddon
US Army Officer
San Antonio,TX
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Versatile Executive offering 25-year track record of overseeing and managing hospital and healthcare operations to meet organizational objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
25
5
Certifications
Work History
U.S. Army-Baylor Graduate Program in Health and Business Administration, San Antonio, TX
Executive in Residence, Assistant Professor, and Senior Healthcare Administrator
2021.07 - Current (3 years & 2 months)
Job overview
- Primary advisor to Army-Baylor Program Director, 2yr accelerated master's degree program in Health and Business Administration.
- Develop, streamline, and implement Residency Preceptor Training and Residency Site Placement for over 100 graduate students annually across 60 civilian and military healthcare residency sites with placement prioritized to meet program goals and strategy.
- Ensured all dual-degree accreditation standards for both Commission on Accreditation of Health Management Education (CAHME) and Association to Advance Collegiate Schools of Business (AACSB) were successfully met
- Developed and implemented strategies to ensure Army-Baylor maintained its #9 ranking amongst master's level Healthcare Administration Programs as designated by U.S News and World Report.
- Mentored junior staff members and graduate students for accelerated career growth, developing future leaders within Army Officer Corps.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations for over 150 faculty members and students annually.
Carl R. Darnall Army Medical Center, Killeen, TX
Chief Operating Officer
2019.07 - 2021.07 (2 years)
Job overview
- Primary advisor to Chief Executive Officer; Provided executive leadership for 3,500 Team Members and administrative support services to enhance care and treatment of 100,000 beneficiaries in Central Texas Market
- Developed comprehensive financial plans and directed execution of $360 million budget to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Championed implementation of new technology solutions to support patient needs during outbreak of COVID=19 Pandemic; quickly pivoted to virtual encounters, streamlined operations, automated manual tasks, and improved overall efficiency levels for 14 Primary Care Clinics and one of Army's eight medical centers.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Provided executive direction for administrative support services to include business operations, financial resourcing, logistics, facility management, patient administration, human resources, information technology, security, Fisher House Lodging services, and primary Emergency Manager and Plans Leader under Hospital Incident Command System
- Directly accountable for Environment of Care Joint Commission standards compliance in Life/Fire Safety, Security, Hazardous Materials and Waste, Hospital Safety, Medical Equipment, Utilities, Human Resources, Information Management, and Emergency Management.
- Promoted positive organizational culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Formulated strategic plans aligning with overall hospital vision; setting achievable short and long-term goals to drive growth and profitability.
- Led operational oversight and budgetary supervision for 3,500 Teammates and 14 Primary Care Clinics
McDonald Army Health Center, Fort Eustis, VA
Chief Operating Officer
2015.07 - 2019.07 (4 years)
Job overview
- Primary advisor to Chief Executive Officer; Provided executive leadership for 1,000 Team Members and administrative support services to enhance care and treatment of 30,000 beneficiaries in Tidewater Multi-Service Market.
- Developed comprehensive financial/ plans and directed execution of $67 million budget to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Provided oversight for administrative support services to include resource management, logistics, facility management, patient administration, personnel and information management, public affairs, hospital education, safety, security, and primary Emergency Manager and Plans Leader under Hospital Incident Command System
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Spearheaded major organizational restructuring efforts, resulting in more agile and responsive team structure.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Improved employee satisfaction and reduced turnover through development of effective training programs and performance management systems.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Promoted positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Expanded hospital's market presence by identifying new business opportunities and executing strategic partnerships.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Directly accountable for Environment of Care and Joint Commission standards compliance in Life/Fire Safety, Security, Hazardous Materials and Waste, Hospital Safety, Medical Equipment, Utilities, Human Resources, Information Management, and Emergency Management.
Brooke Army Medical Center, San Antonio, TX
Vice President of Strategy & Public Affairs
2012.06 - 2015.06 (3 years)
Job overview
- Primary staff advisor to Chief Operating Officer and Chief Executive Officer; Provided strategic planning, communications and public affairs supervision for Department of Defense's largest Military Treatment Facility and Army's only Level 1 Trauma Center and tertiary regional referral center.
- Supervised 50-person staff responsible for: Hospital Safety, Public Affairs, Communications and Protocol, Volunteer Program, and Internal Review.
- Established culture of continuous improvement, fostering innovation and driving sustainable growth throughout organization.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Developed and led deployment strategy to educate and establish High Reliability Organization Principles for 10,000 Team Members across all departments.
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as recruiting significant volunteer support staff that offset administrative hires by $2M+.
- Established performance goals for Hospital Safety Department and provided methods for reaching milestones. Employed optimal safety practices to reduce worksite complaints and hazards.
- Developed and implemented formal reoccurring Data Review and Analysis process to streamline operations, improve patient care and satisfaction, and maximize business efficiency.
- Collaborated with legal, accounting and internal review office to review and maintain compliance with internal and external regulatory requirements.
Brooke Army Medical Center, San Antonio, TX
Director of Supply Chain Management
2011.06 - 2012.05 (11 months)
Job overview
- Principal staff advisor to Director of Logistics and Chief Operating Officer; Provided supervision for 120 person staff.
- Responsible for $120M supply chain providing direct support for over 200 internal and external customers and more than 8,000 employees.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized supply chain procurement process which led to 40% increase in e-commerce transactions and drastically reduced credit card interest and penalty fees.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Army Medical Department Graduate School, San Antonio, TX
Director of Operations
2007.11 - 2008.06 (7 months)
Job overview
- Principal staff advisor to Director of Logistics and Chief Operating Officer; Provided supervision for 120 person staff.
- Responsible for $120M supply chain providing direct support for over 200 internal and external customers and more than 8,000 employees.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized supply chain procurement process which led to 40% increase in e-commerce transactions and drastically reduced credit card interest and penalty fees.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
1st Infantry Division, San Antonio, TX
Medical Operations Advisor
2006.06 - 2007.11 (1 year & 5 months)
Job overview
- Served as Team Operations Officer and Medical Operations Consultant for over 1,200 leaders and soldiers; Advised, trained and mentored 9th Iraqi Army Division (IAD) Logistics Battalion and 3rd Brigade, 9th IAD Logistics Battalion on all aspects of Combat Health Support, Medical, and Tactical Operations.
- Provided direct training and mentorship to senior Iraqi Battalion Staff on security, combat patrol and movement operations; established Tactical Combat Casualty Care training program and certified 800 Iraqi soldiers
- Established two fully capable, self-sustaining medical clinics within 9th IAD footprint; both considered by Iraqi Ministry of Defense as model for medical care and support.
Raymond W. Bliss Army Health Center
Medical Company Commander
2005.01 - 2006.06 (1 year & 5 months)
Job overview
- Planned, coordinated, and directed training and readiness for 350 assigned staff members
- Conducted thorough risk assessments to mitigate potential hazards during training exercises and operational deployments.
- Developed unit level policy and served as primary Action Officer for Consequence Management and Force Protection.
Raymond W. Bliss Army Health Center, San Antonio, TX
Director of Logistics
2002.09 - 2004.12 (2 years & 3 months)
Job overview
- Principal Logistics advisor to Chief Executive Officer
- Managed medical equipment, supply, and property book accounts valued over $90M.
- Streamlined logistics processes by implementing innovative strategies, significantly reducing operational costs.
- Enhanced customer satisfaction with efficient inventory management and timely order fulfillment.
- Implemented continuous improvement initiatives for increased efficiency across all areas of supply chain.
Education
Baylor University , Waco, TX
Master of Healthcare Administration from Healthcare Administration
08.2010
University Overview
- Upsilon Phi Delta National Honors Society Member [2010]
- Dean's List, 3.8 GPA [2nd, 3rd, 4th, and 5th Semester, 2009]
- Honor Roll, 3.5 GPA [1st - 5th Semester, 2009]
- Silver Caduceus Society [2008]
University of Southern Mississippi , Hattiesburg, MS
Bachelor of Science from Exercise Physiology
05.1999
University Overview
- Dean's List, 3.9 GPA, 1st - 4th Semester, 1999
- Honor Roll, 3.9 GPA, 1st - 4th Semester, 1999
Skills
- Strategy Development
- Team Leadership
- Strong Interpersonal Skills
- Operations Management
- Business Planning & Lean Management
- Change Management
- Talent management
- Project Management
- Business Case Development
- Performance Improvement
- Marketing
- Executive Support
Accomplishments
- Colonel, U.S. Army Medical Service Corps, [2020-Current]
- Fellow American College of Healthcare Executives [2018]
- Certified Arbinger Facilitator [2017]
- Board Selected Chief Operating Officer [2015, 2017, 2019]
- Certified Lean for Healthcare and Non-manufacturing, University of Texas, Austin [2015]
- Awarded Order of Military Medical Merrit (O2M3) [2014]
- Certified Defense Support to Civil Authorities, Command and General Staff College [2011]
- Certified Life Cycle Logistics Management, Defense Acquisition University [2010]
- Upsilon Phi Delta National Honors Society, Baylor University [2009]
Affiliations
- American College of Health Care Executives
- Silver Caduceus Society
Certification
- Fellow, American College of Healthcare Executives [2018]
- Arbinger Facilitator [2017]
- Lean for Healthcare and Non-manufacturing, University of Texas, Austin [2015]
- Defense Support to Civil Authorities, Command and General Staff College [2011]
- Life Cycle Logistics Management, Defense Acquisition University [2010]
Timeline
Executive in Residence, Assistant Professor, and Senior Healthcare Administrator
U.S. Army-Baylor Graduate Program in Health and Business Administration
2021.07 - Current (3 years & 2 months)
Chief Operating Officer
Carl R. Darnall Army Medical Center
2019.07 - 2021.07 (2 years)
Chief Operating Officer
McDonald Army Health Center
2015.07 - 2019.07 (4 years)
Vice President of Strategy & Public Affairs
Brooke Army Medical Center
2012.06 - 2015.06 (3 years)
Director of Supply Chain Management
Brooke Army Medical Center
2011.06 - 2012.05 (11 months)
Director of Operations
Army Medical Department Graduate School
2007.11 - 2008.06 (7 months)
Medical Operations Advisor
1st Infantry Division
2006.06 - 2007.11 (1 year & 5 months)
Medical Company Commander
Raymond W. Bliss Army Health Center
2005.01 - 2006.06 (1 year & 5 months)
Director of Logistics
Raymond W. Bliss Army Health Center
2002.09 - 2004.12 (2 years & 3 months)
- Fellow, American College of Healthcare Executives [2018]
- Arbinger Facilitator [2017]
- Lean for Healthcare and Non-manufacturing, University of Texas, Austin [2015]
- Defense Support to Civil Authorities Level II, Command and General Staff College [2011]
- Life Cycle Logistics Management Level 1, Defense Acquisition University [2010]
Baylor University
Master of Healthcare Administration from Healthcare Administration
University of Southern Mississippi
Bachelor of Science from Exercise Physiology
Education
- Medical Center of Excellence Instructor Course [2021]
- Army Medical Department Executive Skills Course [2015]
- Uniformed Services University Medical Executive Skills Course [2013]
- Command and General Staff College [2011]
- Support Operations Course [2011]
- Master of Health Administration, Health Care Administration, Baylor University [2010]
- Medical Logistics Management Internship [2010]
- Shaping Smart Business Arrangements [2010]
- Systems Sustainment Management [2010]
- Acquisition Logistics Fundamentals [2010]
- Bachelor of Science, Human Performance, University of Southern Mississippi [1999]
Publications
- Bridging the Gap: USAMMA Support Moves Closer to the Customer, Army Sustainment Magazine, Volume 43, Issue 4, 2011
- Finding Opportunities for Healthcare System Advancement in the COVID-19 Crisis, Disaster medicine and public health preparedness, Advance online publication, 2020, https://doi.org/10.1017/dmp.2020.402
- Pivoting to the QUAD AIM—Lessons Learned From the Central Texas Market, Military Medicine, Volume 188, Issue 3-4, March-April 2023, e797–e803, https://doi.org/10.1093/milmed/usab336
Availability
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Fellow, American College of Healthcare Executives
The Fellow of the American College of Healthcare Executives is a professional certification offered by the American College of Healthcare Executives (ACHE), a prestigious and internationally recognized organization dedicated to improving healthcare management and delivery. The FACHE certification is a significant credential that demonstrates an individual's expertise, experience, and commitment to continuing education and professional development in the field of healthcare management. Being a Fellow of ACHE signals not only a mastery of healthcare management principles but also adherence to the high ethical standards and commitment to lifelong learning that the organization promotes.
Education
- Medical Center of Excellence Instructor Course [2021]
- Army Medical Department Executive Skills Course [2015]
- Uniformed Services University Medical Executive Skills Course [2013]
- Command and General Staff College [2011]
- Support Operations Course [2011]
- Master of Health Administration, Health Care Administration, Baylor University [2010]
- Medical Logistics Management Internship [2010]
- Shaping Smart Business Arrangements [2010]
- Systems Sustainment Management [2010]
- Acquisition Logistics Fundamentals [2010]
- Bachelor of Science, Human Performance, University of Southern Mississippi [1999]
Fellow, American College of Healthcare Executives
The Fellow of the American College of Healthcare Executives is a professional certification offered by the American College of Healthcare Executives (ACHE), a prestigious and internationally recognized organization dedicated to improving healthcare management and delivery. The FACHE certification is a significant credential that demonstrates an individual's expertise, experience, and commitment to continuing education and professional development in the field of healthcare management. Being a Fellow of ACHE signals not only a mastery of healthcare management principles but also adherence to the high ethical standards and commitment to lifelong learning that the organization promotes.
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