Michael White
3300 Roswell Rd NW #4611,GA
Summary
Results-oriented Claims Adjuster bringing hands-on comprehensive knowledge of claims adjustments and effective at collecting and analyzing data used to devise fair and cost effective settlements. Motivated specializing in loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
13
13
years of professional experience
Work History
Auto Desk Liability Claims Adjuster
Progressive
Richmond, TX
06.2019 - 12.2020
- Review incident reports,
- Interview parties involved and witnesses
- Document recorded statements
- Establish liability, schedule tows and rentals.
- Send field adjuster and review estimates.
- Negotiated settlements with claimants and claimants' attorneys.
- Took statements from insureds, claimants and witnesses.
- Investigated losses and identified coverage issues.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Inside Property Claims Adjuster
Progressive
Richmond, Texas
01.2019 - 06.2019
- Investigate and determine coverage of loss and adjust all elements of routine property loss claims.
- Inspect property and physical damage.
- Analyze complex information from different sources.
- Examine claim liability.
- Prepare and process claims reports.
- Consult with field adjuster, contractors and engineers.
- Calculate benefits and payments.
- Negotiate settlements and claimants.
Business Development Manager
Tasha Page Lockhart
Little Rock, Arkansas
01.2013 - 01.2018
- Managed a team of (10) administrative personnel including performance monitoring, recruitment, onboarding, training, and manual payroll; Oversee sales, budgeting/accounting efforts and ensure operations were within compliance of SOP’s
- Develop content and oversee the launch of an aggressive digital marketing and social media campaign that resulted in the increase of her fan/customer base from 600 to 8,000 fun and consumers and generating quarterly sales revenue between $80,000- $120,000; process monitored through data analytics via Facebook, Instagram, and Twitter; Manual budget and expense reports through use of Excel spreadsheets
- Design policies, procedures, and quality standards aligned with departmental goals; Established SOP’s that allowed for providing better customer service across booking 125 new events/appearances for various clients and ongoing client relationship management
- Collaborate with graphic designers to develop “fan club items” in support of the church's mission and music ministry such as hats, t-shirts, water bottles, CD’s of services and music ministry performances.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
Manager/Day to Day Manager of Operations/Executive Assistant
Minister of Music, Rock of Ages Baptist Church
Atlanta, Maumelle, Georgia, Arkansas
01.2012 - 01.2013
- Oversee the operations and development of the church’s music department personnel resulting in increased church membership, community partnerships, brand exposure, and the development of other ministries; Recruit, hire, compensate and select new band members/applicable vendors and volunteers
- Developed music ministry training procedures, performance monitoring, music ministry schedules, rehearsals, and brand development efforts; Manual budget, payroll and expense reports through use of Excel spreadsheets and various credit accounts
- Successfully co-developed an anti-gang intervention in partnership with community residents and local businesses through community outreach concerts which resulted in better rapport with the community surrounding the church.
Operations & Promotions Manager
LDJ Enterprises
Atlanta, Georgia
01.2010 - 01.2012
- Supervise office personnel of 6 (internal) 20 (external at the label) including scheduling, training, team culture building, interpersonal conflict resolution, and employee retention efforts; Manual budget, payroll and expense reports through use of excel spreadsheets and various credit accounts
- Develop communication, organizational, and process procedures around filing, billing, accounts payable, personnel files, appearance bookings and payroll processing; Coordinate the ordering of supplies, inventory control, and equipment management
- Support the marketing team in developing and distributing digital and print promotions via street teams, television social media, and radio advertisement.
Administrative Support & Client Management Specialist
VBA Enterprises, LLC
Little Rock, Arkansas
01.2007 - 01.2010
- Support management, sales, project managers, marketing, HR, and promotion teams with administrative duties such as data analytics, reporting, inbound calls, e-mail management and campaigns, and direct customer services to in-person customer queries
- Managed office assets, ordered supplies organized calendars, travel arrangements, meetings and events, expense reporting for
- C-Level Executives and their sales teams; Manual budget, payroll and expense reports through use of excel spreadsheets and various credit accounts
- Support technical teams in revenue tracking, data entry, and record promotions via the street team, television and radio across (10) markets locally and across the country
- Used MS Access database software to keep records of client relationship management, invoices, payment, and cancelations
- Internal audits and project management managed through Asana
- Management System.
Education
Bachelor of Science - Entertainment Business
The Los Angeles Film School
2020
Skills
- Valuation knowledge
- Policy investigations
- Accident scene investigations
- Personal, casualty and property loss
- Microsoft Word
- Claims
- Interviewing Techniques
- Critical Thinker
- Strong Interpersonal and decisive communication
- Team player
- Analytical advocate for customer service
Texas All Lines Adjuster License- 2808297
Texas Adjusters License
Timeline
Auto Desk Liability Claims Adjuster
Progressive
06.2019 - 12.2020
Inside Property Claims Adjuster
Progressive
01.2019 - 06.2019
Business Development Manager
Tasha Page Lockhart
01.2013 - 01.2018
Manager/Day to Day Manager of Operations/Executive Assistant
Minister of Music, Rock of Ages Baptist Church
01.2012 - 01.2013
Operations & Promotions Manager
LDJ Enterprises
01.2010 - 01.2012
Administrative Support & Client Management Specialist
VBA Enterprises, LLC
01.2007 - 01.2010
Bachelor of Science - Entertainment Business
The Los Angeles Film School
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