Michael White
Sales/Management
Battle Ground,WA
Summary
Innovative and goal-oriented Management professional committed to revenue retention. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through the use of data to prevent revenue loss. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Director of Member Success
FTD, LLC
09.2019 - 02.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Vice President of Sales and Operations
FTD, LLC
04.2005 - 09.2019
- Developed and implemented account management plans to establish customer satisfaction.
- Boosted profitability by 20% annually by developing 7-person leadership team, communicating expectations and leveraging company's resources.
- Increased declining margins 6% and profits 8% by cross-selling Order Management Systems and Website products to existing customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Crafted overall account sales strategies/accountability and coordinated activities of sales executives to achieve revenue goals.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Bachelor of Science - Marketing
Northeastern State University
Tahlequah, OKSkills
- Behavioral Management
- Crisis Intervention
- Staff Management
- Data Analysis
- Control Budgets
- Public Speaking
- Staff Development
Accomplishments
- Achieved increased accountability by implementing Salesforce with accuracy and efficiency.
- Collaborated with team of 20 in the development of MercuryHQ a cloud based customer CRM.
- Supervised team of 10 staff members.
Timeline
Director of Member Success
FTD, LLC
09.2019 - 02.2023
Vice President of Sales and Operations
FTD, LLC
04.2005 - 09.2019
Bachelor of Science - Marketing
Northeastern State University
Similar Profiles
Lashonia PennixLashonia Pennix
Independent Contractor Driver at FTD Services LLCIndependent Contractor Driver at FTD Services LLC
ABHIRAME PILLAIABHIRAME PILLAI
Senior Data Engineer/Data Scientist at FTD India Pvt LtdSenior Data Engineer/Data Scientist at FTD India Pvt Ltd
Stephan CrockettStephan Crockett
Senior Desktop Engineer at FTDSenior Desktop Engineer at FTD
Randy RossRandy Ross
Senior Engineering Technician / Lab Operations Coordinator / Safety Team Member at PowinSenior Engineering Technician / Lab Operations Coordinator / Safety Team Member at Powin
Kaitlyn HillKaitlyn Hill
Dog Groomer in Training & Retail Reception at The Civilized WolfDog Groomer in Training & Retail Reception at The Civilized Wolf