Summary
Overview
Work History
Education
Skills
Technical Proficiencies
Accomplishments
Timeline
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Michael White

Summary

With over nine years of experience in Partnership and Account management. I am adept at nurturing, supporting, and significantly improving partner relationships. My track record includes successfully overseeing diverse partner portfolios, demonstrating a steadfast commitment to achieving World Class Partner Satisfaction. I excel in boosting product utilization and adoption, driving revenue growth, and executing effective account strategies. As a resourceful and driven professional, I possess the proficiency to build trust by thoroughly understanding the unique needs of each partnership. My focus on identifying growth opportunities and fostering mutual success underscores my dedication to delivering exceptional results and becoming a trusted advisor.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Infinicept
02.2023 - 10.2023
  • Oversaw the growth and success of a diverse portfolio, overseeing 15-20 entities including SaaS, Software, Hardware, and Financial Payment Facilitators, generating annualized revenue ranging from $15M to $25M.
  • Monitored key performance indicators for clients, delivering actionable insights and leading initiatives to enhance client satisfaction, product utilization, and revenue streams.
  • Conducted thorough and comprehensive periodic business reviews and client health checks.
  • Initiated self-service training programs, identified up-sell possibilities, and ensured smooth and timely contract renewals.
  • Contributed to client implementation, onboarding, and product setup, fostering successful adoption and optimal utilization.
  • Demonstrated a profound understanding of each client's unique integration, ensuring peak performance and identifying improvement opportunities.
  • Collaborated closely with internal teams, including Product Management, Sales, Risk, and Finance, to identify cross-sell and risk management prospects, effectively representing each customer's voice.
  • Played a pivotal role in resolving client issues by collaborating with internal teams to meet Service Level Agreements.
  • Skillfully negotiated and retained nearly $400,000 in annualized recurring revenue, concurrently identifying upsell opportunities for additional growth in the range of $125k-$150k.

Senior Partnership Manager

Worldpay From FIS
10.2014 - 02.2023
  • Managed a diverse portfolio comprising up to 30 ISV, ISO, and Reseller Partnerships, driving annual revenues ranging from $40M to $60M.
  • Provided oversight for 3 to 5 mid-market and enterprise restaurant merchants utilizing NCR Aloha Point of Sale, handling resolution and escalation, ensuring product adoption, and serving as the primary contact for internal and external C-Level executives.
  • Regularly conducted comprehensive business reviews, concentrating on portfolio performance and growth. Formulated partner-specific objectives and implemented actionable strategies to drive success.
  • Led Partner development meetings and executed market outreach strategies to amplify partner growth and success.
  • Collaborated seamlessly with key stakeholders across diverse departments, including marketing, sales, and product development, functioning as the "Voice of the Partner" to devise growth strategies aligned with current market trends.
  • Utilized SalesForce to actively manage, support, onboard new and existing partners.
  • Consistently surpassed annual growth and revenue targets, achieving noteworthy results, including 106% New Merchant Growth in 2018, 130% New Merchant Growth and 117% Revenue quota in 2019, 96% Revenue quota in 2020, and 175% New Merchant Growth and 123% Revenue quota in 2021.

Store Manager II

Wells Fargo & Company
02.2011 - 10.2014
  • Led training programs for a team of 8-15 sales associates, emphasizing product knowledge, sales strategies, and customer interaction. This effort yielded substantial improvements in customer satisfaction indices.
  • Analyzed performance data to evaluate and optimize operational efficiency in alignment with prevailing business conditions, ensuring accurate forecasts for future requirements.
  • Worked in tandem with executives across diverse business verticals to conceptualize, execute, and supervise projects dedicated to driving revenue growth, enhancing customer experience, and formulating policies.
  • Made pivotal decisions and effectively addressed issues pertaining to customer and team experience, risk management, and the expansion of the retail banking team to achieve regional banking business objectives.

Education

Bachelor of Arts - Business Administration

University of South Florida
Tampa, FL
05.2003

High School Diploma -

Avon Park High School
Avon Park, FL
05.2001

Skills

  • Partnership planning and cultivation
  • Reviewing and negotiating contracts
  • Retention and renewal opportunities
  • Engaging in effective communication with both internal and external C-Level executive teams
  • Analytical, data, and initiative driven
  • Cross-functional collaboration
  • Problem-solving and decision making
  • Project Management

Technical Proficiencies

  • SalesForce CRM
  • JIRA
  • Monday.com - Project Management
  • Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint)
  • Tableau
  • HubSpot
  • Slack


Accomplishments

    ● 2017 Presidents Club qualifier

    ● 2018 Circle of Excellence qualifier

    ● 2019 Circle of Excellence

    ● 2021 Circle of Excellence

Timeline

Customer Success Manager

Infinicept
02.2023 - 10.2023

Senior Partnership Manager

Worldpay From FIS
10.2014 - 02.2023

Store Manager II

Wells Fargo & Company
02.2011 - 10.2014

Bachelor of Arts - Business Administration

University of South Florida

High School Diploma -

Avon Park High School

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Michael White