Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael White

New York,NY

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 5+ years of guest service experience in hospitality industry. Hands-on, experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service

Springhill Suites By Marriott
10.2022 - 12.2023
  • Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
  • Delivered outstanding guest service.
  • Led and directed measurement of guest service standards within beverage operations and drove continued growth and profitability.
  • Used downtime between customer orders to fulfill other guest services.
  • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
  • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Handle safe deposits by guests per established procedures.
  • Keep lobby, back office and desk area clean and presentable.

Sales Representative

AT&T
04.2020 - 08.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
    • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
    • Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate

Crew Member

Wendy’s
03.2018 - 02.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Associates - Acting

The New York Conservatory For Dramatic Arts
New York, NY

GED -

South Bronx Job Corps
The Bronx, NY
10.2023

Skills

  • Team Management
  • Multitasking Proficiency
  • Brand Representation
  • Delegation and Supervision
  • Guest Relations
  • Decision-Making Capabilities
  • Sales and Upselling
  • Exceptional Communication
  • Task prioritization
  • Training and development
  • Positive attitude
  • Problem-solving abilities
  • Budget management
  • Active listening
  • Attention to detail
  • Customer service excellence

Certification

Microsoft Office Specialist: Word

Microsoft Office Specialist: Powerpoint

Timeline

Guest Service

Springhill Suites By Marriott
10.2022 - 12.2023

Sales Representative

AT&T
04.2020 - 08.2022

Crew Member

Wendy’s
03.2018 - 02.2020

Associates - Acting

The New York Conservatory For Dramatic Arts

GED -

South Bronx Job Corps

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Michael White