Michael White
Needham,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
The Squire Shop
Chatham, MA
06.2024 - 09.2024
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Identified potential opportunities to upsell products or services.
- Adhered to company policies when dealing with customers.
- Educated customers on product features and benefits.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Opened and closed the store independently
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
Customer Service Representative
E.A. Davis & Co by MAHI GOLD Outfitters
Wellesley, MA
09.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Opened and closed the store independently.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Customer Service Representative
The Squire Shop
Chatham, MA
06.2023 - 09.2023
- created eye-catching displays to enhance customer interest in products
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Opened and closed the store independently
Customer Service Representative
The Squire Shop
Chatham, MA
06.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
Customer Sales Representative
Cuffy's Of Cape Cod
West Dennis, MA
06.2021 - 09.2021
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Answered customer inquiries regarding product features, availability, and pricing.
- Greeted and assisted customers to foster positive experiences.
- Responsible for closing the store, including counting cash and closing the cash register
Education
High School Diploma -
Needham High School
Needham, MA06-2024
Skills
- Product photography
- Digital camera use
- Attention to detail
- Social media
- Photo editing
- Visual design
- Workflow management
- Product Knowledge
Affiliations
- Automotive Photography
- Ice hockey
References
References available upon request.
Timeline
Customer Service Sales Representative
The Squire Shop
06.2024 - 09.2024
Customer Service Representative
E.A. Davis & Co by MAHI GOLD Outfitters
09.2023 - 04.2024
Customer Service Representative
The Squire Shop
06.2023 - 09.2023
Customer Service Representative
The Squire Shop
06.2022 - 09.2022
Customer Sales Representative
Cuffy's Of Cape Cod
06.2021 - 09.2021
High School Diploma -
Needham High School