Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael White

Linneus

Summary

Dynamic leader with a proven track record at White Family Freight, recognized for enhancing operational excellence and driving customer satisfaction. A top-tier FedEx contractor, skilled in contract negotiation and staff training, with a commitment to safety and a history of award-winning performance. Cultivates strong partnerships to foster growth and innovation.

Overview

18
18
years of professional experience

Work History

President

White Family Freight
03.2010 - Current
  • Implemented strategic initiatives to enhance organizational growth and efficiency.
  • Analyzed market trends to identify opportunities for expansion and enhancing customer satisfaction.
  • Evaluated business performance metrics to drive informed decision-making.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Implemented policies that support operational excellence.
  • Committed to researching and choosing cutting-edge technologies to improve productivity levels within the organization.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization's operations.

Independent Contractor

FedEx
10.2007 - 03.2010
  • Managed logistics for timely delivery of packages to ensure customer satisfaction.
  • Coordinated with team members to optimize routing and reduce transit times.
  • Implemented safety protocols to maintain compliance with industry standards.
  • Trained new contractors on operational procedures and best practices.

Education

Houlton High School
Houlton, ME
06-1998

Skills

    Company representation

  • Currently identified as "Gold Status" contractor
  • Currently in the top 5% of all FedEx contractors, company wide
  • Ranked #1 net promoter score in the Northeast Region
  • Tier 5 safety rated (accident free for 30 months)

    • Staff training

  • Certified Safe Driver Trainer
  • Average staff retention rate of 6 years

    • Contract negotiation

  • Experienced in contract negotiation for 15 years

    • Operations management and excellence

  • Awarded "Entrepreneur of the Year" 2014
  • Nominated "Entrepreneur of the Year" 5 times

Timeline

President

White Family Freight
03.2010 - Current

Independent Contractor

FedEx
10.2007 - 03.2010

Houlton High School

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