Michael White
Broken Arrow
Summary
Proven leader in retail management, adept at driving profitability and enhancing customer experiences, as demonstrated at Conn’s Home Plus with sales increase of up to 18%. Specializes in team building and sales management, leveraging skills in merchandising and strategic planning to exceed performance metrics. Recognized for outstanding service and innovative market strategies.
Overview
28
28
years of professional experience
Work History
Store Manager
Conn's Home Plus
09.2017 - 10.2024
- As a store manager for Conn’s I was responsible for meeting and exceeding sales goals for a 20 million dollar a year store.
- The store seen a sales increase of 12 to 18 percent year over year through continued hiring and sales training.
- Day to day responsibilities included setting plan-o-grams, updating sales display materials, one on ones with sales representatives, daily cycle counts on inventory, role playing with sales reps, and scheduling.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Market Manager
T-Mobile Premium Retailers (G2G Wireless)
05.2017 - 09.2021
- Leading a sales district of six stores to profitability through continued training, recruiting, inventory control, and exceptional customer service.
- Finding creative ways to market the T-mobile brand to be store specific to drive business to our retail partner stores.
- Performing audits on locations to make sure we were running our business by T-mobile brand standards.
- Analyzed customer feedback surveys and provided actionable insights and recommendations leading us to achieve the highest Net Promoter score company wide two years in a row.
- Facilitated career paths, succession planning and workforce planning discussions to drive process improvements.
Store Manager
America's Mattress
03.2012 - 09.2016
- Day to day operations of store, training and continued development of my sales team, floor setup and displays, weekly advertising for store.
Sales/Manager
Furniture Factory Outlet
01.2010 - 03.2012
- Day to day store operations, inventory management, daily deposits, meeting sales goals by training and development of sales team.
Assistant Manager
El Chico's
10.2001 - 08.2004
- Day to day operations of the restaurant with responsibilities that included scheduling, hiring, and ensuring labor, liquor, and food cost was within budget.
Kitchen Manager
Don Pablo's
02.1997 - 09.2001
- Responsible for a staff of 25 people running day to day operations of the back of house.
- Responsibilities included food prep, ordering, proper food storage, and scheduling to ensure labor and food costs were in line with sales.
- Our location was in the top 3 in the company every week for sales out of 347 stores.
- We averaged 90,000 to 110,000 a week in sales.
Education
High school or equivalent - General
East Central High School
Tulsa, OK01.1994
Skills
- Retail
- Scheduling
- Merchandising
- Rational
- Leadership skills
- Team building
- Sales
- Account Management
- Retail Management
- Sales Management
- Management
- Recruiting
- Restaurant Experience
- Business Development
- Cold Calling
- Kitchen Management Experience
- Restaurant and retail management (10 years), Sales, Scheduling, Team Building, Merchandising, Retail Management
- Store operations
Timeline
Store Manager
Conn's Home Plus
09.2017 - 10.2024
Market Manager
T-Mobile Premium Retailers (G2G Wireless)
05.2017 - 09.2021
Store Manager
America's Mattress
03.2012 - 09.2016
Sales/Manager
Furniture Factory Outlet
01.2010 - 03.2012
Assistant Manager
El Chico's
10.2001 - 08.2004
Kitchen Manager
Don Pablo's
02.1997 - 09.2001
High school or equivalent - General
East Central High School
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