Michael White
Clearwater,FL
Summary
Accomplished Commercial Liability Adjuster with expertise spanning claims investigation, litigation support, compliance, and customer resolution. Known for reducing claim cycle times, negotiating high-value settlements, and ensuring regulatory accuracy across diverse industries. Brings a unique blend of legal, regulatory, operational, and insurance experience, delivering measurable results and strengthening client trust.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Claims Adjuster
Nationwide Mutual Insurance Company
01.2022 - Current
- Managed large-volume commercial liability and auto claims.
- Investigated incidents, determined liability, and ensured compliance with policy and regulations.
- Negotiated settlements and partnered with legal teams on litigated claims.
- Evaluated claims to determine coverage and liability based on policy provisions.
- Collaborated with legal teams to resolve complex claim disputes effectively.
- Conducted thorough investigations of claims, collecting evidence and documentation.
- Implemented risk assessment strategies to minimize potential losses for the company.
- Analyzed trends in claims data to identify areas for operational improvement and efficiency gains.
- Managed a diverse caseload of complex commercial claims, resulting in timely settlements and satisfied clients.
- Mitigated financial losses by accurately determining liability and settlement amounts based on relevant factors such as damages, policy limits, and jurisdictional requirements.
Assistant Manager & Optical Lead
True Eye Experts, Inc.
01.2018 - 01.2023
- Led daily operations, supervised staff, and drove customer satisfaction strategies.
- Increased operational efficiency and achieved consistent sales growth.
- Led team in implementing new scheduling software, enhancing operational efficiency.
- Developed and executed training programs for new staff, improving onboarding process.
- Analyzed customer feedback to refine service delivery protocols, increasing satisfaction rates.
- Coordinated cross-departmental meetings to align project objectives and foster collaboration.
- Implemented inventory management system, reducing supply chain discrepancies and costs.
- Mentored junior staff in best practices for customer engagement, boosting team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Drove strategic initiatives to enhance brand visibility within community through targeted outreach efforts.
Paralegal
Florida Department of Health – Legal Division
01.2014 - 01.2015
- Supported attorneys with case preparation, compliance enforcement, and legal documentation.
- Managed 200+ active files with precision and accuracy.
- Drafted legal documents, including contracts and affidavits, ensuring compliance with state regulations.
- Conducted extensive legal research to support case preparation and provide accurate information for attorneys.
- Coordinated communication between clients, attorneys, and external agencies to facilitate timely resolution of legal matters.
- Managed case files and maintained organized records, enhancing accessibility and efficiency for legal team operations.
- Reviewed and summarized complex legal materials, distilling key points for attorney review and strategy development.
- Assisted in the preparation of trial materials by compiling evidence, exhibits, and witness lists for court proceedings.
Regulatory Specialist
Florida Department of Health – Division of MQA
01.2014 - 2015
- Oversaw licensure applications and compliance processes.
- Prepared policy reviews and streamlined regulatory approvals.
- Reviewed regulatory compliance documents to ensure adherence to state health standards.
- Assisted in the preparation of reports for regulatory submissions and audits.
- Maintained up-to-date knowledge of healthcare regulations and policies affecting program operations.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Conducted training sessions for staff on compliance protocols and regulatory updates.
- Analyzed data from compliance assessments to identify areas for improvement and corrective actions.
Education
Bachelor of Arts - Business Administration
Florida A&M University
Skills
- Claims Expertise: Commercial Liability, Business Auto, BOP, Policy Coverage Interpretation
- Risk & Compliance: Regulatory Knowledge, Fraud Detection, Litigation Support
- Analytical Skills: Data-Driven Decision Making, Investigative Reporting, Settlement Evaluation
- Leadership: Team Training, Staff Development, Operational Oversight
- Client Service: Negotiation, Conflict Resolution, Customer Advocacy
- Process Improvement: Efficiency Optimization, Documentation Accuracy, Workflow Redesign
Accomplishments
- Closed 90%+ of high-exposure claims within cycle time targets, improving efficiency and customer satisfaction.
- Negotiated settlements up to $250K, reducing average indemnity payouts by 15% per case.
- Partnered with legal teams to resolve contested liability claims, achieving favorable outcomes in 80% of cases.
- Directed a team of 10+ in a retail/medical office setting, implementing strategies that increased revenue 15% YoY.
- Supported state regulatory and legal functions with 98% accuracy in compliance reviews and documentation.
Certification
Florida 6-20 All-Lines Adjuster License
Timeline
Commercial Claims Adjuster
Nationwide Mutual Insurance Company
01.2022 - Current
Assistant Manager & Optical Lead
True Eye Experts, Inc.
01.2018 - 01.2023
Paralegal
Florida Department of Health – Legal Division
01.2014 - 01.2015
Regulatory Specialist
Florida Department of Health – Division of MQA
01.2014 - 2015
Bachelor of Arts - Business Administration
Florida A&M University