Michael White
El Paso,TX
Summary
I am a dedicated, hard-working person. I am very driven and like to learn and accomplish new goals and exude my talents, I am very hard working and actually enjoy being pushed to do more than needed.
I am very knowledgeable in multiple aspects ranging from money management, communication skills, overseeing co workers and working well with others. I am backed by multiple accomplishments and awards from previous employers that validate my credentials, I am very dependable, my way of thinking is to show up early and ready to work.
I am able to adapt to any task or obstacle that is put in front of me with in a professional manner and to the best of my abilities. I have previous experience the airline industry as a ramp supervisor to being a restaurant busser at peter piper pizza, all my previous employment and employers have provided me with useful information and knowledge that I use in daily life.
Overview
17
17
years of professional experience
Work History
Ramp Agent Supervisor
G.A.T. Airline Ground Support
El Paso, United States
07.2014 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Coordinated ground crew activities to complete objectives on schedule.
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Conducted inventory audits with 100% accuracy following company procedures.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Stockroom Lead
Fort Bliss Purple Heart Shopette
El Paso, TX
07.2011 - 12.2014
- Received incoming merchandise and stored in correct stock locations.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed 2 to 3 inventory counts to verify stock levels.
- Maintained orderly stockroom for ease of retrieval.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted store revenues 35% by persuasively cross-selling promotional items.
- Planned and scheduled projects and directly performed installations.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Pizza Cook
Anthony's Pizza
El Paso, United States
03.2010 - 08.2011
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Monitored and maintained clean working areas and cooking surfaces.
- Shared information with customers about menu items, preparation methods and ingredients.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
- Stocked front-of-house materials.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Communicated menu item information and offered suggestions to promote featured products.
- Managed over 10to 15 calls per day
- Increased sales by 15%
Lead Busser
Peter Piper Pizza Inc
El Paso, United States
04.2010 - 11.2010
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Provided attentive service and proactively assessed guest needs.
- Increased sales due to upselling by 35%
Game Room Attendant
Peter Piper Pizza Inc
El Paso, United States
07.2009 - 11.2009
- Operated point of sale terminal to complete customer transactions.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
- Recorded daily opening and closing reports to reconcile sales.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Conducted routine rounds through game room floor to check and test games.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Oversaw maintenance and operation of slides, games and ticket machines, maintaining safety, cleanliness and operational efficiency.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Store Cleanliness was improved by 50% with added suggestions from our team
Education
High School Diploma -
Montwood High School
El Paso, TX07.2008
Skills
- Crew assistance
- Safety and compliance
- Staff supervision
- Staff Management
- Ordering supplies on weekly/monthly basis
- Working with cleaning specific guidelines
- Cooperative Attitude
- Cash Handling
- Problem Solving
- Employee Training
- Team Leadership
- Basic Mathematics
- Staff Supervision
- Written and Verbal Communication
- Collaboration and Teamwork
- Decision Making
- Conflict Resolution
- Clear Communication
- Cooperative and Good Natured
- Social with Customers and Staff
Accomplishments
- Promoted after just 3 months of hire date due to outstanding job performance.
- Was a Delta Airlines Climbers Club Winner for 2015
- Won Supervisor of the Month for 3 months straight
- Promoted from Busser To Lead To Gameroom attendant
- Supervised team of 10 staff members.
- Won employee of the month award as a Lead Stocker at Purple Heart Shopette
- Won Employee of the month award from G.A.T. numerous times
- Promoted to trainer at G.A.T.
- Inventory Specialist
- Was part of the station of the year for delta airlines in 2017
Timeline
Ramp Agent Supervisor
G.A.T. Airline Ground Support
07.2014 - Current
Stockroom Lead
Fort Bliss Purple Heart Shopette
07.2011 - 12.2014
Lead Busser
Peter Piper Pizza Inc
04.2010 - 11.2010
Pizza Cook
Anthony's Pizza
03.2010 - 08.2011
Game Room Attendant
Peter Piper Pizza Inc
07.2009 - 11.2009
High School Diploma -
Montwood High School