Michael Whited
Burlington,WI
Summary
Results-driven HVAC professional with extensive experience in troubleshooting and calibration. Proven skills in customer relationship management and delivering effective technical presentations. Committed to enhancing operational efficiency through impactful training and support initiatives. Seasoned Trainer Engineer with background in designing and delivering technical training programs. Strengths include ability to translate complex engineering concepts into understandable language for diverse audiences, and proficiency in software tools such as CAD and simulation software. Have consistently improved employee understanding of technical processes, promoting overall productivity and team performance.
Overview
14
14
years of professional experience
Work History
TSM, Trainer, Engineer, Army Veteran
Johnstone Supply
Milwaukee, Wisconsin
11.2019 - Current
- Conducted hands-on training sessions to enhance technical skills and knowledge.
- Resolved technical issues for clients using remote diagnostic tools.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Adept at reading blue prints of electrical equipment.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
- Coordinated with contractors and construction teams on new installations and major repair projects.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
HVAC Department Manager
Able Distributors Inc.
West Allis, Wisconsin
06.2017 - 11.2019
- Managed territory sales strategy to increase market penetration and brand visibility.
- Developed and maintained strong relationships with key accounts to drive customer loyalty.
- Delivered technical presentations to educate clients on product features and benefits.
- Conducted product demonstrations to showcase capabilities and address customer inquiries.
- Provided ongoing after-sales support by addressing customer queries promptly via phone or email.
- Identified target markets and created marketing campaigns to reach them.
- Coordinated closely with engineering teams to ensure timely delivery of projects according to customer requirements.
- Designed detailed technical drawings using AutoCAD software for various engineering projects.
- Coordinated with multidisciplinary teams to integrate mechanical and electrical systems.
Technical Sales Engineer (Wholesale Div)
Fluid Handling, INC
Menomonee Falls, Wisconsin
06.2012 - 06.2017
- Demonstrated fluid handling products during client presentations and training sessions.
- Provided technical support to customers during installation and troubleshooting processes.
- Provided customers with product demonstrations, training, and technical support.
- Identified target markets and created marketing campaigns to reach them.
Education
Associate of Science - Electrical Systems Design
Ranken Technical College
St Louis, MO05-2006
Skills
- HVAC troubleshooting
- Training program development
- Calibration techniques
- Technical presentations
- Blueprint reading
- Customer relationship management
- AutoCAD design
- Effective communication
Timeline
TSM, Trainer, Engineer, Army Veteran
Johnstone Supply
11.2019 - Current
HVAC Department Manager
Able Distributors Inc.
06.2017 - 11.2019
Technical Sales Engineer (Wholesale Div)
Fluid Handling, INC
06.2012 - 06.2017
Associate of Science - Electrical Systems Design
Ranken Technical College