Michael Whitford
Haymarket,VA
Overview
5
5
years of professional experience
Work History
Area Manager
Amazon
09.2021 - 11.2023
- Delivery Estimate Accuracy A3 Project Leader: Spearheaded 9-week project, achieving remarkable surge in Accuracy from 96.44% (Week 1) to 99.82% (Week 9). Utilized strategic planning and data insights to drive operational efficiency and showcase commitment to business excellence.
- Network-wide Safety Audit Architect & Presenter: Designed & implemented comprehensive Safety Audit, introducing pioneering safety measures & protocols. Analyzed complex safety data, devised effective strategies for a secure & compliant work environment. Proven track record of driving positive change & fostering safety-first culture across network.
- Established and strengthened significant partnerships: Collaborated with third-party delivery enterprises, driving strategic accomplishments through adeptly cultivating and nurturing impactful connections. These efforts directly contributed to heightened operational efficiency and accelerated overall business expansion.
Sales Representative
NRG Energy, Inc.
05.2019 - 09.2019
- Consistently Achieved Weekly Sales Goals: Successfully attained weekly sales goals by effectively promoting product benefits and enrolling new clients. Maintained a 100% success rate in surpassing the target of twenty sales each week.
- Drove Sales Growth: Demonstrated a sales increase by providing valuable advice on purchases and effectively promoting additional products to customers.
- Exemplary Client Satisfaction: Earned outstanding client satisfaction ratings through the delivery of exceptional service and personalized attention.
- Effective Communication and Relationship Management: Managed over 50 in-depth discussions daily with customers, showcasing strong communication and relationship-building skills.
Education
Bachelor of Business Administration - Computer Information Systems
James Madison University
Harrisonburg, VA05.2021
Skills
Tools & Software:
- Excel
- Tableau
- SQL
- Amazon Quicksight
Techniques:
- Business Analysis
- Process Improvement
- Data Visualization
- Agile methodologies
Professional Certificates
- Professional Scrum Master 1
Professional Certification offered through Scrum.org
- Introduction to Tableau
Online course authorized by Tableau Learning Partner and offered through Coursera
Timeline
Area Manager
Amazon
09.2021 - 11.2023
Sales Representative
NRG Energy, Inc.
05.2019 - 09.2019
Bachelor of Business Administration - Computer Information Systems
James Madison University