Michael Whitlock
Prosperity,SOUTH CAROLINA
Summary
Responsible Dental Service Technician and Service management with over 27 years of experience working as an Service Technician/Service Manager. Resourceful and reliable with expertise in managing a team of Dental Professionals. Adept at project management for all types of installations and maintaining good communications with the team and customers alike. Very familiar with the radiation laws of both North Carolina and South Carolina.
Overview
15
15
years of professional experience
Work History
Regional Service Manager
Benco Dental
02.2011 - Current
- Started out as a Senior Service Technician
- Was promoted to Master Service Technician
- I was Regional Equipment Support Manager for the Carolinas Region from 2013 to 2020
- Managed 13 Field Service Technicians and 2 Equipment Sales Leaders
- Other responsibilities consisted of maintaining and accounting for inventory, customer service relations, and the scheduling installation of all equipment among other duties.
Equipment Support Technician
Atlanta Dental
08.2009 - 02.2011
- I was responsible for equipment support for the state of South Carolina
- I also was called out of state to assist on major installations
- I was frequently brought in to assist with disgruntled customers throughout the footprint of Atlanta Dental.
Education
Marketing - Some college (No degree) -
Midlands Technical College - Airport Campus
West Columbia, SCElectronics/hydraulics - Course completion -
Navy College Learning Center
Chicago, IL01.1989
High School Diploma -
Irmo High School
Columbia, SC01.1987
Skills
- Staff development
- Project management
- Conflict resolution
- Self-motivated
- Skilled in [Software]
- Team leadership
- Data management
Accomplishments
As the Regional Service Manager for the Carolinas, we were consistently in the top 3 of all the service regions throughout Benco. My first year, the Carolinas went from 17th to 3rd. The region as a whole, sales and service, won region of the year on two different occasions and finished in the top 3 every other year.
Timeline
Regional Service Manager
Benco Dental
02.2011 - Current
Equipment Support Technician
Atlanta Dental
08.2009 - 02.2011
Marketing - Some college (No degree) -
Midlands Technical College - Airport Campus
Electronics/hydraulics - Course completion -
Navy College Learning Center
High School Diploma -
Irmo High School
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