Michael Whitney
Las Vegas,NV
Overview
5
5
years of professional experience
Work History
Tier 1 Associate
Amazon DLV7
Las Vegas, NV
11.2023 - Current
- Gain additional experiences working in different location as Amazon DLV4 and MSP7.
- Identified and escalated priority issues per established procedures.
- Researched required information using available resources.
- Assisted in training new Tier 1 Associates
- Collaborated with team members to develop strategies for improving overall associates experience.
- Provided feedback on process improvements based on trends observed during daily operations.
- Developed strong relationships with leaderships through proactive engagement techniques.
- Ensured compliance with company policies when dealing with associates queries.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of associates issues.
- Worked with internal teams to deliver accurate information to associates.
- Developed and maintained strong relations with associates to meet quality expectations.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Maintained positive working relationship with leaderships and management.
Delivery Driver
Bite Squad
Hopkins, MN
11.2018 - 01.2020
- Received daily delivery instructions and route assignments from dispatch.
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Recorded accurate mileage log information during each shift.
- Complied with company policies related to safe driving practices and procedures.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Analyzed customer address to determine best route for timely delivery.
- Maintained positive relationships with customers to promote further business opportunities.
Timeline
Tier 1 Associate
Amazon DLV7
11.2023 - Current
Delivery Driver
Bite Squad
11.2018 - 01.2020