Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Michael Widmaier

Chicago,IL

Summary

Dynamic Customer Retention Specialist with a proven track record at AT&T, excelling in CRM management and conflict resolution. Expert in implementing retention strategies that significantly enhance customer loyalty. Adept at problem-solving and fostering team collaboration, ensuring exceptional service and satisfaction in every interaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Retention Specialist

AT&T
Chicago, IL
04.2025 - Current
  • Maintained records of all customer interactions and transactions in CRM system.
  • Implemented rewards program initiatives designed to encourage repeat purchases from loyal customers.
  • Provided customer service support to retain customers and address any inquiries or complaints.
  • Managed database of existing customers, including contact information and account details.
  • Re-established customer's faith in company by providing best retention offers available.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.

Sales Representative

T-Mobile
Schaumburg, IL
11.2019 - 04.2021
  • Developed and maintained relationships with customers to ensure repeat business.
  • Negotiated deals and handled complaints or objections.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.

Premise Technician 1&2

AT&T
Des Plaines, IL
11.2012 - 05.2019
  • Ran diagnostic tests on networks to detect any potential problems or outages.
  • Installed, configured and tested network hardware such as routers, switches and wireless access points.
  • Installation of fiber optics, including running a new line to the premises from the terminal, aerial, or ground.
  • Installation of satellite DirecTV services.
  • Installation of U-verse TV and VoIP services.
  • Investigated root cause of reported incidents involving internet connectivity or performance degradation.
  • Great knowledge of our outside plant and infrastructure.

Education

Electronics Technician - Electrical, Electronics And Communications Engineering

DeVry University
Chicago, IL
05-1998

Some College (No Degree) - Computer Science

Oakton Community College
Des Plaines, IL

Skills

  • Customer service
  • CRM management
  • Conflict resolution
  • Database management
  • Retention strategies
  • Communication skills
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Excellent communication skills
  • Customer service background
  • Task prioritization
  • Time management abilities

Affiliations

  • Walking forest preserve paths.
  • Movie buff
  • Spending time with my sons

Certification

  • Certificate for Fiber optics from AT&T.

Languages

Creole
Professional
French
Elementary

References

References available upon request.

Timeline

Customer Retention Specialist

AT&T
04.2025 - Current

Sales Representative

T-Mobile
11.2019 - 04.2021

Premise Technician 1&2

AT&T
11.2012 - 05.2019

Electronics Technician - Electrical, Electronics And Communications Engineering

DeVry University

Some College (No Degree) - Computer Science

Oakton Community College