Dynamic Customer Retention Specialist with a proven track record at AT&T, excelling in CRM management and conflict resolution. Expert in implementing retention strategies that significantly enhance customer loyalty. Adept at problem-solving and fostering team collaboration, ensuring exceptional service and satisfaction in every interaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.