Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Wiegand

Nashville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Correctional Officer II

Nash Correctional Institution
03.2023 - 02.2024
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Assisted in intake and release of inmates.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Observed behavior of residents individually and in groups.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Teller

First Citizens Bank
04.2022 - 10.2022
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Monitored and verified suspicious activity on customer accounts.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Referred customers to other banking departments for specialized services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Correctional Sergeant II

Nash Correctional Institution
02.2018 - 12.2021
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Handled inmate counts and searches for missing inmates.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Supervised fifteen employees and performance of tasks and managed 680 offenders.
  • Participated in development of correctional policies and procedures.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Completed daily work report sheets and delegated tasks to employees.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.

Correctional Sergeant III

Polk Correctional Institution
04.2017 - 02.2018
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Handled inmate counts and searches for missing inmates.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Supervised fifteen employees and performance of tasks and managed 680 offenders.
  • Participated in development of correctional policies and procedures.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Completed daily work report sheets and delegated tasks to employees.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.

Correctional Sergeant II

Nash Correctional Institution
05.2013 - 04.2017
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Handled inmate counts and searches for missing inmates.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Supervised fifteen employees and performance of tasks and managed 680 offenders.
  • Participated in development of correctional policies and procedures.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Completed daily work report sheets and delegated tasks to employees.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.

Correctional Officer

Nash Correctional Institution
02.2008 - 05.2013
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Assisted in intake and release of inmates.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Observed behavior of residents individually and in groups.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Customer Service and Sales Manager

Food Lion
11.2002 - 01.2008
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Inspected account books and recorded transactions.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Lifted up to fifty pounds at once and used forklift to move heavier loads.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Built relationships with customers to encourage repeat business.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

High School Diploma -

West Johnston High School
Benson, NC
06.2004

Skills

  • Calm and Professional Under Pressure
  • Conflict Resolution
  • Staff education and training
  • Product Knowledge
  • Employee Coaching
  • Report Generation
  • Policies and Procedures Adherence
  • Issue and Complaint Resolution
  • Store maintenance
  • Problem Resolution
  • 60 wpm Typing Speed
  • Relationship Building
  • Warehousing functions
  • Professional telephone demeanor
  • MS Office

Timeline

Correctional Officer II

Nash Correctional Institution
03.2023 - 02.2024

Teller

First Citizens Bank
04.2022 - 10.2022

Correctional Sergeant II

Nash Correctional Institution
02.2018 - 12.2021

Correctional Sergeant III

Polk Correctional Institution
04.2017 - 02.2018

Correctional Sergeant II

Nash Correctional Institution
05.2013 - 04.2017

Correctional Officer

Nash Correctional Institution
02.2008 - 05.2013

Customer Service and Sales Manager

Food Lion
11.2002 - 01.2008

High School Diploma -

West Johnston High School

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Michael Wiegand