Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Wiemers

Hendersonville,NC

Summary

Dynamic leader with a proven track record at TAO Hospitality, enhancing kitchen operations and boosting customer satisfaction through innovative menu development and efficient inventory management. Skilled in kitchen leadership and verbal communication, I excel in fostering team collaboration and achieving significant improvements in service quality.

Overview

12
12
years of professional experience

Work History

Chef Supervisor

TAO Hospitality
07.2020 - Current
  • Streamlined food preparation processes for faster service times and better quality control.
  • Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
  • Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
  • Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
  • Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
  • Resolved conflicts between team members amicably while taking steps to prevent future issues.
  • Participated in community outreach efforts such as cooking demonstrations or charity events to increase brand visibility and goodwill.
  • Fostered a positive work environment, promoting teamwork among kitchen staff members for improved productivity.
  • Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
  • Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
  • Managed staff scheduling to ensure optimal coverage during peak service hours without compromising quality or efficiency.
  • Trained junior chefs on culinary techniques, improving overall skill levels within the team.
  • Developed creative and innovative menu items, resulting in increased sales and positive customer feedback.
  • Oversaw catering events from planning to execution, ensuring client satisfaction and repeat business opportunities.

Remodeling Consultant

You Decide, Home Repair and Remodeling
09.2019 - 07.2020
  • Created detailed project reports for clients, outlining progress updates and key milestones achieved throughout the remodeling process.
  • Collaborated with architects, designers, and contractors to create cohesive and functional spaces for clients.
  • Maintained thorough knowledge of industry trends and innovations, incorporating them into remodel designs when applicable.
  • Enhanced client satisfaction by providing personalized remodeling consultations and tailored recommendations.
  • Monitored ongoing projects closely, addressing any concerns or issues promptly to maintain client satisfaction levels.
  • Contributed to the company''s growth by actively seeking new business opportunities and maintaining a strong network of industry contacts.
  • Evaluated clients'' needs and preferences, delivering customized design solutions for successful remodeling projects.
  • Conducted comprehensive site assessments, identifying potential challenges or obstacles before initiating the remodeling process.
  • Streamlined communication channels between clients and project teams, fostering a smoother project execution process.
  • Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
  • Guaranteed client satisfaction by conducting post-project evaluations to gather feedback and make necessary improvements.

Medical Receptionist

Lincare Healthcare
06.2018 - 09.2019
  • Processed insurance claims and verifications through specialized billing software.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Used electronic health records software to efficiently manage patient information.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Manager of Operations

ASTA Hospitality
01.2013 - 03.2018
  • Analyzed current processes for opportunities to reduce waste and improve efficiency.
  • Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
  • Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
  • Fostered collaboration among departments for improved communication and teamwork.
  • Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.

Education

Business

Kennesaw State University
Kennesaw, GA

Associates - Business

Andrew College
Cuthbert, GA

Skills

  • Sales
  • Scheduling staff
  • Sanitation standards
  • Kitchen operations
  • Food presentation
  • Customer service
  • Verbal and written communication
  • Food safety
  • Team leadership
  • Detail-oriented
  • Kitchen management
  • Sales planning

Timeline

Chef Supervisor

TAO Hospitality
07.2020 - Current

Remodeling Consultant

You Decide, Home Repair and Remodeling
09.2019 - 07.2020

Medical Receptionist

Lincare Healthcare
06.2018 - 09.2019

Manager of Operations

ASTA Hospitality
01.2013 - 03.2018

Business

Kennesaw State University

Associates - Business

Andrew College
Michael Wiemers