Dynamic leader with a proven track record at TAO Hospitality, enhancing kitchen operations and boosting customer satisfaction through innovative menu development and efficient inventory management. Skilled in kitchen leadership and verbal communication, I excel in fostering team collaboration and achieving significant improvements in service quality.
Overview
12
12
years of professional experience
Work History
Chef Supervisor
TAO Hospitality
07.2020 - Current
Streamlined food preparation processes for faster service times and better quality control.
Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
Resolved conflicts between team members amicably while taking steps to prevent future issues.
Participated in community outreach efforts such as cooking demonstrations or charity events to increase brand visibility and goodwill.
Fostered a positive work environment, promoting teamwork among kitchen staff members for improved productivity.
Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
Managed staff scheduling to ensure optimal coverage during peak service hours without compromising quality or efficiency.
Trained junior chefs on culinary techniques, improving overall skill levels within the team.
Developed creative and innovative menu items, resulting in increased sales and positive customer feedback.
Oversaw catering events from planning to execution, ensuring client satisfaction and repeat business opportunities.
Remodeling Consultant
You Decide, Home Repair and Remodeling
09.2019 - 07.2020
Created detailed project reports for clients, outlining progress updates and key milestones achieved throughout the remodeling process.
Collaborated with architects, designers, and contractors to create cohesive and functional spaces for clients.
Maintained thorough knowledge of industry trends and innovations, incorporating them into remodel designs when applicable.
Enhanced client satisfaction by providing personalized remodeling consultations and tailored recommendations.
Monitored ongoing projects closely, addressing any concerns or issues promptly to maintain client satisfaction levels.
Contributed to the company''s growth by actively seeking new business opportunities and maintaining a strong network of industry contacts.
Evaluated clients'' needs and preferences, delivering customized design solutions for successful remodeling projects.
Conducted comprehensive site assessments, identifying potential challenges or obstacles before initiating the remodeling process.
Streamlined communication channels between clients and project teams, fostering a smoother project execution process.
Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
Guaranteed client satisfaction by conducting post-project evaluations to gather feedback and make necessary improvements.
Medical Receptionist
Lincare Healthcare
06.2018 - 09.2019
Processed insurance claims and verifications through specialized billing software.
Answered and directed phone calls, providing information and assistance to patients and staff.
Used electronic health records software to efficiently manage patient information.
Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Maintained a clean and organized reception area, creating a welcoming environment for patients.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Adhered to strict HIPAA guidelines to protect patient privacy.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Manager of Operations
ASTA Hospitality
01.2013 - 03.2018
Analyzed current processes for opportunities to reduce waste and improve efficiency.
Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
Fostered collaboration among departments for improved communication and teamwork.
Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.