Michael Wiley-Harris
Cocoa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Warehouse Supervisor with exceptional material handling knowledge and warehouse management expertise. Brings years of demonstrated success in OSHA compliance, warehouse team leadership and inventory management. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
UPS
10.2023 - Current
- Lead nightly operations for team of 20+ employees to achieve our daily goals
- Ensure all outbound volume is sorted to correct trailer and departs on time to next location for further processing
- Reprocess all local mail that needs to be reattempted on next business day
- Clean, refuel, and park all UPS package cars to be ready for morning sort to load them
- Train all new employees and teach them safe working methods
- Complete daily observations on all employees to maintain peak performance
- Use Microsoft office applications to record nightly data and email to correct department
- Secure and lockdown building every night.
Detail Technician
JL'S SHOWROOM AUTO SALON
01.2017 - 12.2023
- Maintain attention to detail on exterior of vehicles with paint correction, plastic and trim restoration, and ceramic coating and sealing processes
- Continue scrutiny on interiors of vehicles through decontamination and removal of debris, shampooing of upholstery, conditioning of leather, and application of silica-based protection on all surfaces
- Consult with customers to explain high-end services and capabilities of do-it-yourself products
- Provide customers with comfortable and inviting experience to establish long-term relationships.
- Increased customer retention by providing timely and reliable services tailored to individual needs.
Service Provider
UPS
11.2020 - 10.2023
- Load and organize multiple trucks in fast pace work environment
- Sort packages to the correct belt to be loaded onto trucks
- Deliver packages to residential houses and business in a professional manner
- Maintain professional relationships and establish an efficient method of communication with business
- Lift irregular sized packages that could be up to 150 lbs
- Handle packages with the correct methods to always maintain safety and longevity
- Work in extreme conditions under a lot of stress and maintain professionalism
- Drive large vehicles and abide by DOT regulations.
- Shadow new employees to ensure proper training, growth, and development.
Line Cook
THE ISLAND WATERFRONT BAR & GRILL
11.2015 - 12.2018
- Train new line cooks on menu geared towards bar environment and back of house etiquette
- Sanitize kitchen per health department guidelines
- Prepare food according to health department guidelines.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in timely manner.
Sales Associate
Finish Line
09.2015 - 10.2018
- Assist with self-scan store inventories for locations with over 15,000 units
- Utilize BOLs to process inbound shipments of up to 30 cartons per day
- Process over 100 customers online and in-store pick-up orders
- Reconcile in-bound and out-bound inventory through internal reporting systems
- Balance cash tills and deposits with minimal supervision
- Provide excellent customer service exhibited by repeat customers and positive yearly reviews.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
MERRITT ISLAND HIGH SCHOOL
Merritt Island, FL05.2013
Skills
- Able to lift 75lbs or more
- Organized and methodical
- Able to understand and learn new tasks quickly
- High retention rate
- Communicative
- Able to persevere under stressful situations
- Leadership
- Operations Management
- Quality Checks
- Problem-Solving
- Organization and Time Management
- Critical Thinking
Certification
Certified Detailer and Skills Validated, 01/01/18, Present
RMP Hazmat Responder, 01/25/24, Present
Timeline
Warehouse Supervisor
UPS
10.2023 - Current
Service Provider
UPS
11.2020 - 10.2023
Detail Technician
JL'S SHOWROOM AUTO SALON
01.2017 - 12.2023
Line Cook
THE ISLAND WATERFRONT BAR & GRILL
11.2015 - 12.2018
Sales Associate
Finish Line
09.2015 - 10.2018
High School Diploma -
MERRITT ISLAND HIGH SCHOOL