Michael Wiley Jr
Seattle
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Duty Manager
Port of Seattle, SeaTac Airport
02.2023 - Current
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Resolved personnel issues quickly while maintaining confidentiality amongst team members.
- Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Enviromental Service Manager
Shasta Regional Hospital
11.2012 - 01.2023
- Oversee daily operations of the Environmental Services (EVS) department.
- Ensure compliance with hospital, regulatory, and infection control standards.
- Train, schedule, and supervise EVS staff to ensure optimal performance.
- Monitor and maintain cleaning protocols, supplies, and equipment.
- Managing the department budget, including purchasing necessary supplies and equipment.
- Investigating and addressing any complaints or issues related to cleanliness or safety
- Coordinating with other department heads to ensure effective facility operations
Environmental Service Supervisor
Shasta Regional Hospital
07.2010 - 11.2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
- Developed comprehensive training materials to standardize procedures across the entire housekeeping department.
Environmental Services Housekeeper
Shasta Regional Hospital
08.2008 - 07.2010
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
High School Diploma -
Garfield High School
Seattle, WA06-2004
Bachelor of Arts - Accounting
Shasta College
Redding, CA06-2008
Skills
- Environmental policy development
- Hazardous materials handling
- Emergency response planning
- Waste management
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Task delegation
- Shift scheduling
Certification
- AED
- ADULT CPR
- CHILD CPR
- INFANT CPR
- FIRST AID
Timeline
Duty Manager
Port of Seattle, SeaTac Airport
02.2023 - Current
Enviromental Service Manager
Shasta Regional Hospital
11.2012 - 01.2023
Environmental Service Supervisor
Shasta Regional Hospital
07.2010 - 11.2012
Environmental Services Housekeeper
Shasta Regional Hospital
08.2008 - 07.2010
High School Diploma -
Garfield High School
Bachelor of Arts - Accounting
Shasta College
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