Michael Wilganauski
Porter,Tx
Summary
Proven to enhance guest experiences and sales at Carrabba's Restaurant through exceptional customer service and adept multitasking. Skilled in POS operations and upselling, my proactive approach and warm demeanor significantly improved service efficiency and customer rapport. Expert in high-volume dining and beverage preparation, I excel in fast-paced environments, consistently delivering accuracy and satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level welder position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Turf Installer
National Greens
06.2025 - 08.2025
- Adapted quickly to unforeseen challenges during installations, maintaining professionalism and efficiency under pressure.
- Prepared ground surfaces thoroughly before installation, ensuring a stable foundation for long-lasting results.
- Ensured customer satisfaction by delivering timely and professional turf installation services.
- Trained new team members on proper turf installation techniques, fostering growth within the company.
- Provided excellent customer service through regular communication and progress updates for clients.
- Enhanced turf quality by implementing proper installation techniques and using high-quality materials.
- Conducted post-installation inspections to guarantee quality workmanship and address any potential concerns promptly.
Server
Carrabba's Restaurant
01.2023 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser
Texas Roadhouse
05.2022 - 01.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Prep Line Cook
Panera Bread
05.2021 - 08.2021
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
Education
High School Diploma -
Porter High School
Porter, TX05.2022
Trade School - Gas Tungsten Arc Welding (GTAW) And Shielded Metal Arc Welding (SMAW)
Supreme Welding Academy
Houston, TX 12.2024 - 03.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Cleanliness standards
- High-volume dining
- Service prioritization
- Sales Techniques
- Order Accuracy
- Suggestive Selling
- Point of sale operation
- Beverage Preparation
- Food sales and promotion
- Item promotion
- Menu presentation
- Food and beverage pairings
- Adaptable and Flexible
- Warm and Friendly
- Multitasking
- Decision-Making
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Turf Installer
National Greens
06.2025 - 08.2025
Trade School - Gas Tungsten Arc Welding (GTAW) And Shielded Metal Arc Welding (SMAW)
Supreme Welding Academy
12.2024 - 03.2025
Server
Carrabba's Restaurant
01.2023 - 06.2025
Busser
Texas Roadhouse
05.2022 - 01.2023
Prep Line Cook
Panera Bread
05.2021 - 08.2021
High School Diploma -
Porter High School
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