Michael Wilhelm
Chesterfield,MI
Summary
Proven leader in automotive service management, notably with Tamaroff Automotive Group, where I spearheaded revenue development and waste reduction initiatives, aligning department goals with sales and profit targets. Excelled in fostering team collaboration and customer loyalty through effective communication and problem-solving aptitude. Achieved significant improvements in employee performance and customer satisfaction, demonstrating strong analytical skills and a commitment to continuous improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Parts and Service Director
Tamaroff Automotive Group
04.2018 - Current
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
Fox Toyota/Volkswagon
01.2014 - 04.2018
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Algonac Junior/Senior High School
Algonac, MI1997
Skills
- Scheduling and Planning
- Employee Evaluation
- Sales Support
- Customer Service
- Employee Development
- Process Improvement
- Schedule Management
- Budget Management
- Business Development
- Revenue Forecasting
- Staff Management
- Analytical Skills
- Good Judgment
- Interpersonal Relations
- Problem-solving aptitude
- Performance Evaluations
- Continuous Improvement
- Effective Communication
- Work Planning and Prioritization
- Teamwork and Collaboration
- Multitasking Abilities
- Strategic Planning
- Decision-Making
- Negotiation
- Managing Operations and Efficiency
- Idea Development and Brainstorming
- Team Collaboration
- Employee Coaching and Mentoring
- Team Leadership
- Cost Control
- Time management abilities
- Self Motivation
- Goal Setting
- Team building
- Reliability
- Interpersonal Skills
- Problem Resolution
- Positive Attitude
- Negotiation and Conflict Resolution
- Active Listening
- Hiring and Training
- Analytical Thinking
- Adaptability
- Problem-Solving
- Needs Assessment
- Performance Tracking and Evaluation
Timeline
Parts and Service Director
Tamaroff Automotive Group
04.2018 - Current
Service Manager
Fox Toyota/Volkswagon
01.2014 - 04.2018
High School Diploma -
Algonac Junior/Senior High School