Michael Wilkerson
Suwanee,GA
Summary
Dynamic and experienced Regional Director of Facilities Operations with a proven track record, excelling in project management and team leadership. Successfully developed and managed multiple million dollar operating and capital budgets while enhancing operational efficiency. Recognized for outstanding customer service and effective communication, driving improvements across multiple facilities and ensuring compliance with regulatory standards.
Overview
38
38
years of professional experience
1
1
Certificate
Work History
Regional Director, Facilities Operations
Newmark
08.2024 - Current
- Implement facility maintenance programs to enhance operational efficiency.
- Oversee daily operations of facilities, ensuring compliance with safety regulations and standards for over 40 separate facilities in US East Region.
- Manage vendor relationships to secure cost-effective contracts and favorable terms for maintenance and supplies.
- Conduct regular inspections of facilities to ensure compliance with local building codes and regulations. Currently responsible for conducting 6 facility inspections each quarter.
- Oversee construction projects from inception to completion, ensuring timely delivery of high-quality facilities upgrades.
- Implement preventative maintenance programs, resulting in reduced downtime and extended equipment life spans.
- Develop and oversee comprehensive operating and capital budget plans for facilities, achieving cost reductions without compromising quality or safety standards.
- Coordinate with stakeholders at multiple levels of the organization to align facility operations with overall business objectives.
- Coordinate large-scale renovations projects, successfully completing them on time and within budget constraints.
- Collaborate with architects, engineers, contractors on major renovation projects to ensure successful outcomes that meet organizational needs.
- Foster collaboration between departments to maximize operational efficiency across the organization.
- Negotiate contracts with vendors to obtain favorable and cost-effective terms and conditions.
Regional Facilities Manager
Newmark
02.2019 - 08.2024
- Oversaw facility maintenance programs to ensure compliance with safety and regulatory standards.
- Implemented preventive maintenance schedules for all regional properties.
- Coordinated vendor contracts and managed relationships to optimize service delivery.
- Conducted regular facility inspections for 7 separate facilities to identify areas for process improvement and cost reduction.
- Led cross-functional teams in executing facility projects within budget and timelines.
- Increased operational efficiency of regional facilities by consistently monitoring performance metrics and adjusting strategies as needed.
- Reduced downtime for essential facility equipment through proactive preventative maintenance strategies and prompt repair work.
- Coordinated cross-functional teams during facility construction or renovation projects to meet deadlines while maintaining budgetary constraints.
- Oversaw capital improvement projects within the region''s portfolio to enhance property value while minimizing disruption to daily operations.
- Ensured compliance with local, state, and federal regulations pertaining to building codes, permits, and inspections for all managed facilities.
- Managed vendor relationships to ensure timely delivery of services, adherence to budgets, and high-quality workmanship.
- Responded to building emergencies and managed repairs.
- Supervised staff of 1 in day-to-day activities.
- Controlled expenses to meet budget requirements.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Reviewed and oversaw construction and renovation projects.
Facilities Manager
Ricoh Americas Corporation
09.1998 - 02.2019
- Directed and oversaw all building maintenance programs and projects. Had responsibility for 14 separate facilities.
- Provided oversight for space planning, construction, and move management.
- Partnered successfully with local facility departments and service providers to produce efficient and effective operations.
- Responsible for selection of contract services. Negotiated and finalized contracts with new and existing service providers.
- Communicated regularly with and monitored vendors to ensure operational standards are maintained.
- Performed project management and directed tenant/facility improvements to meet demands and maintain/update building areas.
- Provided oversight on multiple projects simultaneously without sacrificing standards.
- Monitored equipment worth over $1,000,000 and oversaw purchasing of all supplies.
- Developed and managed operating and capital budgets in excess of over $1,000,000 for multiple properties.
- Submitted & requested purchase orders and verified/approved invoices.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol. Audits consist of Rick Management, Environmental (ISO14001), Information Security (ISO27001), C-TPAT.
- Launched a Building Maintenance Request business management software system which resulted in more efficient reporting and tracking relating to customer service.
- Developed Emergency Preparedness Plans and had responsibility for coordinating safety drills for multiple locations.
- Interviewed, hired, and trained multiple staff of employees.
- Planned, developed, and delivered annual performance and salary reviews for 20 employees.
- Maintained project quality with a hands-on management style.
- Regularly attended senior leadership meetings.
- Responded to building emergencies and managed repairs.
Facilities Technician
Ricoh Americas Corporation
04.1995 - 09.1998
- Resolved customer issues quickly and effectively to maintain customer satisfaction ratings at or above 95%.
- Provided logistical support for programs, meetings and events, including conference room reservations, and room set-up.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Completed tear-down of existing structures (cubicles/furniture) and prepared for new construction.
- Operated wide variety of equipment including power saws, sanders, grinders, forklift, and basic hand tools.
- Responsible for wide variety of duties including, painting, light carpentry, light electrical repair, plumbing, and other misc building repairs.
- Reviewed plans from architects and consulted with internal clients to gain a deep understanding of project plan and objectives.
- Hired and oversaw subcontractors covering disciplines such as electrical and plumbing installation.
- Provided outstanding customer service.
- Requisitioned new supplies and equipment.
Warehouse Associate
Lanier Worldwide
02.1988 - 04.1995
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Assembled and filled orders to be shipped to customers and prepared all shipping documentation.
- Confirmed accuracy, quality and quantity of materials received.
- Verified received packages with freight records
- Entered quantity received against the purchase order in the computer system.
- Kept warehouse clean and organized.
- Verified the quantity and description of materials received by checking merchandise against the packing list.
- Worked safely around moving machinery.
- Received incoming materials and products
- Operated forklifts and other heavy machinery safely.
Education
Associate of Science - Business Administration
Dekalb College
Clarkston, GA1990
Bachelor of Science - Business Administration
Shorter University
Rome, GA2000
Skills
- Effective team leadership
- Project management and execution
- Strategic planning and organizing
- Budget planning and cost management
- Consistently meet goals
- Operations management
- Proficient in multi-tasking
- Customer service-oriented
- Efficient in deadline-driven environments
- Time management
- Ability to effectively work and collaborate with employees and clients at all levels
- Excellent written and verbal communications
- Ability to perceive problems and react quickly and effectively
- Effective computers and related software
Affiliations
- Member, IFMA. Previous committee co-chair
- Previous member of Tucker Summit Community Improvement District
Timeline
Regional Director, Facilities Operations
Newmark
08.2024 - Current
Regional Facilities Manager
Newmark
02.2019 - 08.2024
Facilities Manager
Ricoh Americas Corporation
09.1998 - 02.2019
Facilities Technician
Ricoh Americas Corporation
04.1995 - 09.1998
Warehouse Associate
Lanier Worldwide
02.1988 - 04.1995
Associate of Science - Business Administration
Dekalb College
Bachelor of Science - Business Administration
Shorter University
Certification
- IFMA Certified Facilities Manager (CFM) - 2019 to present.