Michael Wilkins
Estes Express
moncks corner,SC
15
years of professional experience
Results-driven P&D Supervisor experienced in enhancing operational efficiency and team productivity through effective leadership and streamlined processes. Achieved high-quality operations and customer satisfaction by training teams and implementing safety compliance measures. Focused on delivering exceptional problem-solving capabilities and customer service.
Work History
P&D Supervisor
12 Years 8 Months- Streamlined workflow processes, enhancing efficiency in delivery schedules and route planning.
- Implemented performance metrics to monitor team productivity and operational effectiveness.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
- Resolved customer issues promptly, maintaining high levels of service satisfaction and retention.
- Coordinated logistics for freight movement, optimizing resource allocation across multiple locations.
- Conducted regular audits to ensure adherence to company policies and regulatory requirements.
- Led initiatives for training programs, improving employee skills and reducing turnover rates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Outbound Supervisor
1 Year 11 Months- Oversaw daily outbound operations, ensuring timely and efficient freight processing.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Coordinated with cross-functional teams to resolve shipping issues and optimize workflows.
- Trained and mentored team members on best practices for safety and productivity.
- Monitored key performance indicators to assess team performance and drive accountability.
- Developed training materials for onboarding new employees, improving knowledge retention.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Led initiatives to streamline logistics processes, enhancing overall service quality and customer satisfaction.
- Implemented cost-reduction initiatives in the warehouse, such as consolidating shipments and optimizing loading procedures, resulting in reduced operational expenses.
- Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
- Optimized routing of shipments using advanced software solutions to minimize transit times.
- Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Developed strong relationships with carriers, negotiating favorable contracts to reduce transportation costs while maintaining high service standards.
Education
High School Diploma
- Awarded The coaches Award for best student athlete and3A All conference in baseball
No Degree - Business
Accomplishments
I started off as a Driver with Estes and worked my way to Outbound Supervisor then to Inbound supervisor and Now P&D Supervisor
Timeline
P&D Supervisor
Estes Express
02.2014 - CurrentRead More
Outbound Supervisor
Saia Freight Lines
03.2012 - 02.2014Read More
USC Salkahtchie
No Degree from Business
Read More
RB Stall High
High School Diploma
Read More
Goals
I am looking forward to growing within the company I have sales experience when I work for a local beverage distributor. I have been in the freight business for over 28 years and have a great relationship and am respected with all of our customers that we deal with and feel I can grow our business and grow market share.