Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
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Michael Wilkinson-Koelzer

Michael Wilkinson-Koelzer

Los Angeles,CA

Overview

20
20
years of professional experience
2
2

Certifications

1
1

Diligent Martial Artist and Security professional with 20+ years

Work History

Head of Security

Katana Robata
07.2008 - Current
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Responded quickly to emergency situations to assess and deflect issues.

Brazilian Jiu Jitsu Instructor

Carlson Gracie Team - Mar Vista, LA - Rey Diogo
10.2003 - Current
  • Coached new students by breaking down techniques into simple moves.
  • Taught both core principles and fighting techniques to students of all levels.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Met needs of different students by adapting teaching materials and methods.
  • Provided feedback, guidance and support to students on participation and performance.
  • Organized activities to promote learning and increase student enjoyment.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Evaluated student performance to determine promotion in rank.
  • Supported students in identifying, setting and achieving personal goals.

Sales Consultant

Boxing Works
01.2014 - 02.2015
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Restaurant Manager

The;Olive Kitchen And Bar
10.2007 - 06.2008
  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Waiter

Boa Steak House
06.2005 - 06.2007
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Met with chef to review daily specials and menu changes.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

General Studies

Poway High School
Poway, CA
06.1995

Skills

  • Visitor Screening
  • Security Team Coordination
  • Incident Reporting
  • Emergency Response
  • Crime Prevention
  • Theft Prevention
  • Customer Service
  • Punctuality
  • Risk Assessment
  • Professional Demeanor
  • De-Escalation Techniques
  • Adaptable and Flexible
  • Law Enforcement Collaboration
  • Team Leadership
  • Keen Observer
  • Physical Stamina
  • Attentive and Observant
  • Active Listening
  • Team Training
  • Schedule Coordination
  • Cooperative Attitude
  • Access Point Monitoring
  • Team Player
  • Honest and Dependable
  • Competition Preparation
  • Individual and Group Coaching

Accomplishments

  • Supervised team of Number staff members.

Certification

Guard card

Black Belt BJJ 2nd Deg Carlson Gracie/Rey Diogo

Ring, tournament and Cage experience

Languages

Spanish
Professional Working
Portuguese
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Sales Consultant

Boxing Works
01.2014 - 02.2015

Head of Security

Katana Robata
07.2008 - Current

Restaurant Manager

The;Olive Kitchen And Bar
10.2007 - 06.2008

Waiter

Boa Steak House
06.2005 - 06.2007

Brazilian Jiu Jitsu Instructor

Carlson Gracie Team - Mar Vista, LA - Rey Diogo
10.2003 - Current

General Studies

Poway High School

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Michael Wilkinson-Koelzer