Michael Willard
Conway,SC
Summary
Results-driven Store Manager with extensive experience in retail environments. Adept at enhancing employee skills in customer service and sales techniques. Capable of managing all aspects of store operations to drive performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Walmart Store 4664
03.2017 - Current
- Managed Walmart Supercenter operations, driving $115 million in annual sales with 340 associates.
- Focused on key performance indicators to boost operational efficiency and profitability.
- Elevated customer satisfaction levels through strategic service enhancements.
- Cultivated strong vendor partnerships, improving product availability and competitive pricing.
- Initiated associate development programs to enhance skills and increase retention.
- Ensured safety compliance across facility, meeting all industry standards.
- Maintained an organized store layout to facilitate optimal shopping experiences.
Store Manager
Walmart Store 586
02.2014 - 03.2017
- Managed Walmart Supercenter operations, driving $95 million in annual sales with 320 associates.
- Focused on key performance indicators to boost operational efficiency and profitability.
- Elevated customer satisfaction levels through strategic service enhancements.
- Cultivated strong vendor partnerships, improving product availability and competitive pricing.
- Initiated associate development programs to enhance skills and increase retention.
- Ensured safety compliance across facility, meeting all industry standards.
- Maintained an organized store layout to facilitate optimal shopping experiences.
Metro Store Manager
Walmart Store 2355
08.2012 - 02.2014
- Managed Walmart Supercenter operations, driving $85 million in annual sales with 275 associates.
- Focused on key performance indicators to boost operational efficiency and profitability.
- Elevated customer satisfaction levels through strategic service enhancements.
- Cultivated strong vendor partnerships, improving product availability and competitive pricing.
- Initiated associate development programs to enhance skills and increase retention.
- Ensured safety compliance across facility, meeting all industry standards.
- Maintained an organized store layout to facilitate optimal shopping experiences.
Education
Sports Management
Thomas College Maine
Waterville, ME05.2000
Skills
- Customer service and support Management and leadership Communication skills Supervisory experience Analytical skills Time management Guest services Microsoft Office proficiency Computer literacy
Timeline
Store Manager
Walmart Store 4664
03.2017 - Current
Store Manager
Walmart Store 586
02.2014 - 03.2017
Metro Store Manager
Walmart Store 2355
08.2012 - 02.2014
Sports Management
Thomas College Maine
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