Michael Williams
Greenfield,United States
Summary
Highly-motivated Licensed Insurance Adjuster with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Carpentry
Home Roots LLC
Bernardston, MA
02.2023 - Current
- Followed manufacturer specifications to remove old roofing materials and install new roofs (shingle, metal and rubber)
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
- Reviewed and interpreted blueprints, drawings and models to verify specifications.
- Performed various carpentry duties, including both rough and finish carpentry.
IT Support Specialist
Newell Brands Inc. (Yankee Candle)
South Deerfield, MA
06.2022 - 02.2023
- Tracked and prioritized IT tickets and requests based on severity using ServiceNow ticketing system.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Supported IOS and Android company phones.
- Used remote login tools to assist clients with technical and product questions. (SCCM/MECM)
- Comfortable meeting SLA requirements and deadlines
Signal Support Systems Specialist (25U)
United States Army Reserve
Chicopee, MA
04.2011 - 05.2022
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Set up new desktop systems and configured laptops for incoming staff local and remote.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Diagnosed and troubleshot hardware and software problems.
Education
Adjuster License - Insurance Adjusting
Adjuster Pro
Online07.2023
Certificate - Signal Support Systems
US ARMY
Fort Gordon, GA07.2011
High School Diploma -
Mohawk High School
Buckland, MA05.2008
Skills
- Attention to detail
- Xactimate knowledge
- Roof Installation, repair and maintenance
- Site Inspection
- Verbal and Written Communication
- Relationship Building
Timeline
Carpentry
Home Roots LLC
02.2023 - Current
IT Support Specialist
Newell Brands Inc. (Yankee Candle)
06.2022 - 02.2023
Signal Support Systems Specialist (25U)
United States Army Reserve
04.2011 - 05.2022
Adjuster License - Insurance Adjusting
Adjuster Pro
Certificate - Signal Support Systems
US ARMY
High School Diploma -
Mohawk High School
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