Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Williams

Houston,TX

Summary

Dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue. Highly effective customer service professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse situations to achieve outstanding results. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.

Overview

14
14
years of professional experience

Work History

Security Supervisor

Allied Universal
09.2020 - Current
  • Provides and/or implements security and security protocols for all assigned facilities and information systems
  • Takes proactive steps to provide a safe and secure working environment to staff and visitors
  • Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records
  • Conducts regular walk-throughs and security inspections for assigned facilities
  • Concerning project security; assists with security clearance processing for employees working on government classified programs
  • Performs other related duties as assigned.

Security Guard

Securitas
08.2015 - 07.2016
  • Ensure the facility is provided with high quality security services to protect people and property
  • Report safety concerns, security breaches and unusual circumstances both verbally and in writing
  • Build, improve and maintain effective relationships with both client employees and guests
  • Answer questions and assist guests and employees and provide information during non-business hours or when switchboard is closed
  • Answer phones or greet guests / employees in a professional, welcoming manner
  • Monitor entrance of property through surveillance
  • Identify visitors and ask for appropriate documents
  • Respond to alarms and calls of distress
  • Investigate thefts and file police reports
  • Call for aid if necessary
  • Use of several communication devices to maintain contact with security personnel.

Office Assistant II, Sustainable Development and Construction

G4S Secure Solutions
09.2014 - 08.2015
  • Observing and reporting activities and incidents at an assigned client site
  • Provided surveillance for the security and safety of client property and personnel, making periodic tours to check for irregularities and inspecting protection devices and fire control equipment
  • Responsible for preserving order and making sure that regulations and directives for the site pertaining to personnel, visitors, and premises are followed
  • When driving as a part of the duties I am able to meet company safe driving requirements.

Security Guard

Westex Security
04.2014 - 09.2014
  • Patrol property and also identified anyone that did not belong on property
  • Responded to alarms and calls of such distress
  • Guard against theft and maintained security
  • Maid calls for aid if needed
  • Documented suspicious activity that may have went on at the time of duty.

Welcome Desk Consultant

Houston Texans YMCA
05.2013 - 08.2014
  • New member and patron customer service as they enter facility
  • Customer service representative assisting members with any issues they may have had regarding membership
  • Consistent in meeting deadlines and deliveries set on service level agreement
  • Responsible for financial overview for overage costs and accounts payable/receivable to clients
  • Schedule meetings and conference calls as needed
  • Admin duties which include returning messages to potential
  • Schedule potential workers for exams.

Sales Consultant/Stocker

Suit Mart
11.2010 - 12.2012
  • Responsible for ensuring our customers have a positive shopping experience
  • Answered phones calls inquiring about product seen on website
  • Assisted in inventory reconciliation
  • Maintained a clean work area at all times
  • Stocked merchandise when needed
  • Monitored customer satisfaction, addressed issues and provided solutions
  • Worked with the firm management to develop sales tactics and lead programs based on customer feedback and company vision
  • Maintained close working relationship with both existing and new customers regarding new and different products - Maintained customer interaction database.

Wait Staff/ Wait Staff Supervisor

Bayou Manor
09.2009 - 02.2011
  • Serving guest meals in a friendly, service-oriented manner
  • Strong multi-tasking skills with a sense of urgency
  • Assisted in hosting/seating for guests
  • Responsible for prepping table to serve the next meal, also maintain a comfortable source of customer service to residents daily
  • Responsible for customer service resolution as needed
  • Required strong customer service skills
  • Directed other wait staff in order to present perfect customer service to residents.

Education

Medical Assisting -

Remington College
Houston, TX
07.2007

Skills

  • Interviews and Interrogations
  • Report Analysis
  • Skilled in Conflict Resolution
  • CCTV Experience

Timeline

Security Supervisor

Allied Universal
09.2020 - Current

Security Guard

Securitas
08.2015 - 07.2016

Office Assistant II, Sustainable Development and Construction

G4S Secure Solutions
09.2014 - 08.2015

Security Guard

Westex Security
04.2014 - 09.2014

Welcome Desk Consultant

Houston Texans YMCA
05.2013 - 08.2014

Sales Consultant/Stocker

Suit Mart
11.2010 - 12.2012

Wait Staff/ Wait Staff Supervisor

Bayou Manor
09.2009 - 02.2011

Medical Assisting -

Remington College

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Michael Williams