Michael Williams
Summerville,SC
Summary
Organized Operations Manager with 34 yrs experience in retail and customer service industry. Skilled in operations management, retail sales, team building, striving for goals and standards. Reliable and professional with training in all aspects of business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
Refuel Operating Company
Charleston , SC
12.2021 - 01.2024
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Overseen entire Charleston District along with labor, inventory and food focus to drive the business and make a destination for guests.
- Site standards for cleanliness and overall processes
- implemented new policy and procedures to reduce costs and shrink.
General Manager
Pilot Flying J Travel Center
Saint George, SC
09.2019 - 12.2021
- Responsible for overseeing entire Travel Center operations including 3 QSRs along with running multiple buildings at one point for personal development
- Labor, inventory management in fast paced environment along with guest service and cleanliness as high priority.
- Achieved very high numbers in profitability and site conditions along with keeping all fueling lanes open and running smooth with highest efficiency to keep guests on the move.
- Building the brand while keeping standards to repeat business while bringing in new guests for growth and maximized profits
- Guided management and supervisory staff to promote smooth operations to maximize their potential and efficiency on day to day basis.
Director of Operations
Vinckier Foods/Ace Hardware
Almont, MI
10.2006 - 09.2019
- Developed highly effective working conditions to build brand on great service and high quality standards.
- overseen up to 250 employees and helped open 3 new sites from the ground up.
- Managed day-to-day operations of a large staff in multiple departments.
- HR, payroll, scheduling, budgeting, purchasing and marketing along with many others in fast paced environment.
Education
Associate of Arts - Business
Delta College
Bay City, MI04-1995
Skills
- Project Management
- Territory Management
- Leadership Development
- Business Development
- Budgeting Skills
- Leadership Skills
- Operations Management
- Workforce Development
Certification
- serve safe certified
Timeline
District Manager
Refuel Operating Company
12.2021 - 01.2024
General Manager
Pilot Flying J Travel Center
09.2019 - 12.2021
Director of Operations
Vinckier Foods/Ace Hardware
10.2006 - 09.2019
Associate of Arts - Business
Delta College
- serve safe certified
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