Michael Williams
Fort Lauderdale,FL
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Floor & Decor
07.2021 - 12.2023
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Sales Counselor
LA Fitness
02.2020 - 07.2021
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
Shift Supervisor
Rising Tide Car Wash
03.2019 - 02.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Overnight Warehouse Associate
Floor And Decor
01.2018 - 04.2019
- Improved warehouse efficiency by streamlining inventory management processes.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted in reducing product damage by properly handling and storing materials.
Front Desk Receptionist
LA Fitness
10.2016 - 05.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL07.2016
Skills
- Order Picking and Processing
- Inventory Control
- Customer-Oriented
- Customer Service
- Problem-Solving
- Warehouse Safety
- Shipping and Receiving
Certification
- Forklift/Reach Truck Certified Operator
Timeline
Warehouse Supervisor
Floor & Decor
07.2021 - 12.2023
Sales Counselor
LA Fitness
02.2020 - 07.2021
Shift Supervisor
Rising Tide Car Wash
03.2019 - 02.2020
Overnight Warehouse Associate
Floor And Decor
01.2018 - 04.2019
Front Desk Receptionist
LA Fitness
10.2016 - 05.2018
High School Diploma -
Coral Springs High School