Michael Williams
Kent,OH
Summary
Qualified claim adjuster with significant experience in construction. Extensive knowledge of insurance underwriting procedures, claim resolution, and analysis. Proven ability to drive performance while providing exceptional customer service
Overview
22
22
years of professional experience
Work History
Construction Subcontractor
Independent
01.2020 - Current
- Works closely with homeowners to ascertain specifics of their project.
- Proficient in plumbing, electrical and carpentry skills.
- Knowledgeable with residential building codes and efficient in obtained necessary permits.
- Achieve timely completion of projects by identifying and resolving potential delays.
- Proven customer satisfaction resulting in client referrals.
Water & Fuels System Maintenance Craftsman
United States Air Force Reserve
01.2014 - Current
- Install and maintain all water, natural gas and fire suppression systems.
- Survey proposed facility work to determine resource requirements.
- Analyze water to determine water purification treatment methods.
- Remove, repair and replace defective system components.
- Install and operate field potable water treatment equipment.
- Monitor systems operation to compliance with local, state, federal and DoD regulations.
Inside Property Theft Adjuster
Allstate Insurance Co
03.2019 - 12.2019
- Maintained organized case files throughout adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
- Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries throughout adjustment process.
Policy Risk Specialist
Allstate Insurance Co
10.2002 - 03.2019
- Evaluated and processed new business, endorsements, renewals, and reinstatements across all lines of personal insurance.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Mentored junior underwriters, fostering positive team environment focused on achieving business objectives.
- Communicated with agencies and granted exceptions to assist in writing and maintaining business.
Skills
- Customer interaction
- Time Management
- Structure Estimating
- Policy Interpretation
- Claims Investigation
- Claims adjustment
- Settlement Negotiation
- Risk Management Procedures
Timeline
Construction Subcontractor
Independent
01.2020 - Current
Inside Property Theft Adjuster
Allstate Insurance Co
03.2019 - 12.2019
Water & Fuels System Maintenance Craftsman
United States Air Force Reserve
01.2014 - Current
Policy Risk Specialist
Allstate Insurance Co
10.2002 - 03.2019