Michael Williams
Davenport,FL
Summary
Seasoned District Sales Manager with proven experience in driving sales growth, managing large teams, and fostering client relationships. Known for developing innovative strategies to increase revenue and meet sales targets. Strengths include leadership, strategic planning, team motivation, and excellent communication skills. Previous work significantly improved overall sales performance and team productivity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
District Sales Manager
210Tax, LLC
Orlando, FL
08.2021 - 07.2024
- Ensured efficient workflow and productivity by overseeing business operations in two local tax offices, leading a team of eight employees
- Increased company revenue by 138k through the implementation of a strategic marketing plan over three months
- Developed and implemented strategies to increase market share and profitability of the district.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
Eligibility Specialist
Tetra Tech
Orlando, FL
05.2021 - 08.2021
- Managed client applications for assistance, providing personalized support throughout the entire application procedure
- Investigated intake forms to ascertain client qualification for program benefits, offered suggestions for awards, drafted contracts for execution, and conducted income verification to satisfy funding requirements.
- Provided technical assistance and support to clients in completing program forms and documents as the primary point of contact.
- Ensured accurate documentation of all client services and streamlined organization processes
Provider Relations Representative
Envolve Dental Centene Corporation
Tampa, FL
03.2019 - 03.2021
- Manages Florida dental Providers contracted with Envolve for Medicare Advantage, Medicaid and Marketplace lines of business Monitoring financial performance of contracts Investigated, documented and editing provider changes and correspondences
- Acts as a liaison between Health plan and internal departments to assist with obtaining necessary information to resolve issues and answer questions related to provider contracts in a timely and efficient manner, handling Single Case Agreements (SCA), negotiations for reimbursements, Contracting Negotiations and interpretations and Credentialing
- Conduct on-site provider orientations, including writing and updating orientation materials and assisting providers Coordinates with credentialing to ensure all appropriate documentation is received
Insurance Verification Specialist
AllianceRX Walgreens Prime
Orlando, FL
09.2018 - 03.2019
- Verifying patient insurance coverage for medications, administration supplies, and related pharmacy services by investigating medical or pharmacy benefits
- Notifying patients, physicians, and practitioners of any financial responsibility due for services provided and requesting services that are not provided by the facility
- Effectively handled a high volume of incoming calls from a diverse range of individuals including patients, clients, physicians, and clinics to provide information on services available as well as clarify financial responsibilities and insurance coverage
Provider Relations Representative
Molina Healthcare
Orlando, FL
08.2015 - 09.2018
- Create and manage cooperative relationship with providers through visits and correspondence educate providers and staff on Medicaid and Marketplace contractual requirements, billing and member benefits
- Ongoing analysis of provider network to ensure adequacy providing orientations for quality assurance, claims, contracting, web-portal, authorization, and compliance interpret claims and provider contracts to set up provider records to process claims accurately in a timely manner including appeals, denials and retroactive payments
- Conducting regular office visits to facilitate training programs on new protocols, maintain an accurate database, and assisting in physician recruitment within the territory
Education
BS - Interdisciplinary Studies
Florida A&M University
03.2018
Skills
- Client-facing
- Value-adding service
- Healthcare
- Customer service
- ICD10
- Medical billing
- Customer Relationship Management
- Sales oversight
- Sales Training
- Customer Relationship Building
- Sales Team Leadership
- Sales Presentations
- Sales expertise
- Team Coordination
- Revenue Growth
- Sales Leadership
- Lead Generation
- Contract Negotiation
- Sales Analysis
- Goal Setting
- Insurance policy
- CDT coding
- Oral communication
- Interpersonal communication
- Written communication
Additional Information
SKILLS: 8+ years of client-facing, value-adding service in healthcare and customer service. Deep understanding of ICD10, medical billing, insurance policy, CDT coding experience. Strong oral, interpersonal and written communications
Timeline
District Sales Manager
210Tax, LLC
08.2021 - 07.2024
Eligibility Specialist
Tetra Tech
05.2021 - 08.2021
Provider Relations Representative
Envolve Dental Centene Corporation
03.2019 - 03.2021
Insurance Verification Specialist
AllianceRX Walgreens Prime
09.2018 - 03.2019
Provider Relations Representative
Molina Healthcare
08.2015 - 09.2018
BS - Interdisciplinary Studies
Florida A&M University