Karla Santiago-Soto
Newark,NJ
Summary
Experienced Front Desk Receptionist, Office Manager & Medical Assistant with 13 years of experience in the Medical Field. Bilingual Patient Care Technician with a strong background in patient care and administrative tasks. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ER Registrar/ ED Patient Care Tech
Hackensack Meridian Health Mountainside Medical Center
Glen Ridge, NJ
03.2021 - Current
- Supported the triage process for patients' admission, transfer, and discharge
- Performed comprehensive assessments such as vital sign measurements, height/weight recording; maintained meticulous records of intake/output details; conducted pulse oximetry analysis swiftly while proficiently collecting samples.
- Administered EKG tests to aid in diagnosis
- Managed and addressed emergency situations promptly.
- Contributed to the facilitation of patient transportation.
- Managed precise documentation of clinical data.
- Adhered to safety and risk management standards.
- Assist with clerical and communication tasks to support patient care.
- Answer calls, Call for Consults
- Stock Rooms, IV Carts, and Stock Linen.
Front Desk Receptionist
FHFHA
Newark, NJ
08.2017 - 03.2021
- Ensured patient satisfaction through greeting assistance, phone handling, and appointment coordination.
- Ensured accurate recording of patients' demographic details along with their medical background.
- Ensured accuracy of insurance data.
- Maximized revenue by accurately collecting copays and deductibles.
- Utilized referral networks to expand client base.
- Facilitated the transmission of important paperwork via fax machine.
Office Manager & Medical Assistant
Jafari Medical Associates
Newark, NJ
10.2010 - 08.2017
- Provided patient greetings, handled office phone inquiries, and organized appointment scheduling
- Ensured accurate collection of patients' demographic information and medical history.
- Facilitated examination process by preparing patients and assessing vital signs
- Provided necessary aid to Physician for examination process
- Proficient in performing EKG's and routine laboratory tests
- Effectively communicate treatment, procedures, medications, special diets, and doctor's instructions in both English and Spanish
- Performed preauthorization tasks encompassing procedures, medications, and referrals.
- Achieved consistent adherence to deadlines for submitting payroll taxes
- Processed credentialing for various Insurance Companies
- Maintained current status of all malpractice and physician licenses
- Ordered and restocked supplies for efficient operation of examination rooms.
Supervisor
Wuhl Shaftman & Lieberman
Newark, NJ
01.2008 - 05.2008
- Managed the performance and productivity of a workforce consisting of 30-40 individuals
- Implemented measures to uphold high production quality
- Maintained consistent adherence to daily production requirements.
- Ensured accurate and up-to-date records of produce stock
- Maintained supervision to ensure proper packaging and stocking of pallets
- Oversaw the proper arrangement of shipments inside trailers
- Maintained accurate records of all produce packing and shipping.
- Demonstrated proficiency in handling and operating Hi-Lo machinery, though not certified.
Education
High School Diploma -
Barringer High School
Newark, NJ08.2003
Medical Office Technology Program -
Drake College of Business
Newark, NJSkills
- EMR
- Scheduling
- Billing
- Filing
- Data Entry
- Clinical Documentation
- Compassionate Care
- Diagnostic Testing
- IV Insertion
- Medical Billing
- Data Management
- Microsoft Word
- Clerical
- Hi-Lo Experience
- Computer Literacy
- Patient Care
- Insurance Verification
- Epic
- Vital Signs
- Phlebotomy
- Venipuncture
- Office Management
Certification
CPR Certification
Personal Information
Title: Experienced Front Desk Receptionist, Office Manager & Medical Assistant
Languages
Spanish
Native/ Bilingual
Timeline
ER Registrar/ ED Patient Care Tech
Hackensack Meridian Health Mountainside Medical Center
03.2021 - Current
Front Desk Receptionist
FHFHA
08.2017 - 03.2021
Office Manager & Medical Assistant
Jafari Medical Associates
10.2010 - 08.2017
Supervisor
Wuhl Shaftman & Lieberman
01.2008 - 05.2008
High School Diploma -
Barringer High School
Medical Office Technology Program -
Drake College of Business
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