Michael Williams

Work History

Transdev

01.2020 - Current

Improved processes to increase team productivity.
Served as technical resource to field personnel for deployment issues.
Used ticketing system and CRM to track and resolve open customer issues.
Completed quality assurance on deployment package and turned over solution to field technical resources.
Designed and implemented system security and data assurance.
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.

Rinse N Ride

02.2019 - 01.2020

Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.

Circle K Gas Station

01.2018 - 01.2019

Counted money in drawers at beginning and end of each shift.
Answered product questions using knowledge of sales and store promotions.
Redeemed coupons to discount purchases.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Utilized POS system to handle customer cash and credit card transactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Developed and managed relationships with customers to increase customer loyalty.
Met customer service goals and exceeded customer expectations.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.