Michael Williams
Tampa,FL
Summary
Energetic and self motivated recent college graduate. Excellent communication, planning and organizational skills. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Power Home Remodeling
04.2022 - 07.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
HVAC Technician
Lapham Heating And Cooling
11.2021 - 02.2022
- While taking college courses
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Filled out detailed work orders for each job completed.
College Financial Representative
Northwestern Mutual
12.2020 - 04.2021
- Maintained institutional regulatory compliance in federal and state student assistance programs.
- Monitored financial aid advising to comply with regulatory guidelines.
- Interviewed and advised students in regard to educational financial planning.
- Utilized electronic data exchange software and sent and retrieved information from Department of Education.
- Interviewed clients by telephone or in-person to gather financial information.
Sales Assistant
EcoTech
04.2018 - 04.2019
- While taking college courses
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Education
BBA - Marketing
Northern Michigan University
Marquette, MIBBA - Sales And Marketing
Western Michigan University
Kalamazoo, MI12.2022
Skills
- Verbal and Written Communication
- Power Point/Word/Excel
- Professional Relationships
- Customer Retention Abilities
- Product and Service Knowledge
- Inside and Outside Sales
- Prospecting Skills
- Onsite Product Demonstrations
- Customer Relationship Management
- Persuasive Communication
- CRM proficiency
- Sales Presentations
Accomplishments
- Ranked #5 sales consultant in East region for 2023.
- Power Gala award winner
- Achieved team leader within Tampa office
- $950k of products sold in 2023
Timeline
Sales Consultant
Power Home Remodeling
04.2022 - 07.2024
HVAC Technician
Lapham Heating And Cooling
11.2021 - 02.2022
College Financial Representative
Northwestern Mutual
12.2020 - 04.2021
Sales Assistant
EcoTech
04.2018 - 04.2019
BBA - Marketing
Northern Michigan University
BBA - Sales And Marketing
Western Michigan University