Michael Williams
Tupelo,MS
Summary
With 14 years of experience as a healthcare professional, including 10 years in restaurant management and a total of 15 years in cooking, I am now seeking a new career opportunity that values professionalism, customer service, and attention to detail. I offer a clear direction, a sense of urgency, a strong work ethic, pride in my work, and the ability to think creatively to achieve the company's vision while prioritizing safety and customer service. I have a deep interest in pursuing a career in the maritime industry and I am excited to leverage my skills and expertise in this field. Additionally, I am a diligent cook with excellent skills and a strong knowledge of food safety. I excel at maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. As a dedicated team player with punctuality and open communication, I am committed to working hard and relentlessly to achieve success.
Overview
29
29
years of professional experience
Work History
Security Officer
Securitas Security Services USA
03.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Grocery Reset Merchandiser
PL Marketing (KOMPASS GROUP)
10.2023 - Current
- Collect plan-o-grams, new item tags, and new item product to prepare work area in order to complete a section reset
- Collaborated with store managers to determine optimal merchandise placement and inventory management strategies.
- Assisted customers with inquiries and provided helpful recommendations, contributing to overall customer satisfaction levels.
- Utilized cutting-edge technology tools for efficient tracking of completed tasks, providing real-time updates to supervisors as needed.
- Exceeded performance expectations by consistently completing reset projects ahead of schedule, allowing for additional assignments to be taken on.
- Maintained a safe and efficient work environment by adhering to all safety guidelines and reporting any potential hazards or concerns to store management.
- Effectively managed time and resources to complete multiple projects while adhering to strict deadlines.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
Senior Stocker
Walmart
04.2022 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
EMT/EKG Technician
NMMC Tupelo
01.2008 - 03.2022
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- As EKG/Monitor tech, responsible for the application of 12 lead electrocardiograms front, back, and reverse anatomy for people with Dextrocardia (right side heart with organ anatomy mirror imaged), interpretation of EKG's and the placement of 24hr to 30 day Holter monitors on ER outpatients to record arrhythmias for Physicians on duty and on call for the Heart Institute and Emergency Room
Assistant Kitchen Manager
Outback Steakhouse
01.1996 - 01.2004
- Certified Trainer in all BOH operations
- Participated in the opening of an Outback in Memphis, TN
- Traveled to Product Roll-Out meetings with Regional Food Tech Learned the basics and specifications of prep, execution, and presentation of all products served
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
Education
Certification - CPR- BLS
American Heart Association
Associates Degree - Liberal Arts And General Studies
Itawamba Community College
Fulton, MS11.2023
Certification - Emergency Medical Technician
Itawamba Community College
Belden, MS06.2012
Skills
- Customer service
- Time management
- Teamwork
- Adaptability
- Technology Literacy
- CPR
- Supervisory
- Analysis skills
- Critical thinking
- Computer building and repair
- Troubleshooting
- Communication
- Spanish
- Sense of urgency
- First Aid Training
- Detail Oriented
- Emergency Response
- Conflict de-escalation
- Threat Assessment
- Investigative abilities
- Staff Management
- First Aid Certified
- Emergency awareness
Timeline
Security Officer
Securitas Security Services USA
03.2024 - Current
Grocery Reset Merchandiser
PL Marketing (KOMPASS GROUP)
10.2023 - Current
Senior Stocker
Walmart
04.2022 - 09.2023
EMT/EKG Technician
NMMC Tupelo
01.2008 - 03.2022
Assistant Kitchen Manager
Outback Steakhouse
01.1996 - 01.2004
Certification - CPR- BLS
American Heart Association
Associates Degree - Liberal Arts And General Studies
Itawamba Community College
Certification - Emergency Medical Technician
Itawamba Community College