Michael Williams
Sonora ,KY
Summary
Adept at enhancing customer experiences and sales metrics, I leveraged upselling and inventory management skills at The Home Depot Inc to significantly improve service quality. My professional demeanor and project estimation expertise fostered strong customer loyalty, contributing to a notable increase in sales achievements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lumber Sales Associate
The Home Depot Inc
04.2021 - Current
- Organized storage spaces for easy use and error-free inventory tracking.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Moved bulk customer orders with safe operation of forklifts.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Farm Hand
Williams Farm
01.2012 - Current
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Recorded and reported crop yields, expenses and other farm-related data for management decision-making.
- Performed regular maintenance to keep farm equipment in safe working order.
- Rotated animals between grazing areas to provide enough access to food.
- Oversaw feeding, watering and health monitoring of Type stock, prioritizing health and wellness.
- Herded livestock using horses or ranch ATVs.
- Cleaned stalls, pens, and equipment using Type tools for optimal health of Type animals.
- Observed animals and notified supervisor of signs of illness.
- Designed new feeding system to save $Amount on operational expenses.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
- Examined animals for signs of sickness and overall herd health.
- Tracked technical improvements to save on ranch overhead.
Education
Working On Associate Degree In Welding - Welding Technology
Elizabethtown Community And Technical College
Elizabethtown, KYElizabethtown Early College
Elizabethtown, KY05.2022
Diploma -
Central Hardin High School
Cecilia, KY05.2022
Skills
- Invoice Preparation
- Project Estimation
- Upselling
- Special order management
- Warehouse Safety
- Product Merchandising
- Inventory Management
- Customer Assistance
- Retail Merchandising
- Store Organization
- Loss Prevention
- Product Knowledge
- Marketing Strategies
- Retail Metrics and Goals
- Sales expertise
- Store Opening and Closing
- Informed Product Selections
- Problem-solving abilities
- Reliability
- Continuous Improvement
- Basic Mathematics
- Team Cooperation
- Multitasking
- Professional Demeanor
- Problem-solving aptitude
- Building Customer Loyalty
- Self Motivation
- Reliable and Responsible
- Customer Needs Assessment
- Engaging with Diverse Customers
- Analytical Skills
- Speech Clarity
- Active Listening
- Documentation And Reporting
- Problem-Solving
- Attention to Detail
- Professionalism
- Strong Communication and Interpersonal Skills
- Interpersonal Skills
- Honest and Dependable
- Interpersonal Communication
- Meeting Sales Goals
- Order Management
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Decision-Making
- Ability to Lift 40 pounds
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Goal-Driven
- Analytical Thinking
- Effective Communication
- Adaptable and Flexible
- Team Leadership
- Goal Setting
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Friendly and Helpful
- Adaptability and Flexibility
- Relationship Building
- Product and Service Sales
- Merchandise Recommendations
- Staff Support
- Organizational Skills
- Sales floor organization
- Product Runs
- Time management abilities
- Team Collaboration
- Teamwork and Collaboration
- Flexible Hours
- Multitasking Abilities
- Excellent Communication
- Team building
- Organization
Certification
- GMAW-F 4G
- GMAW-P 4G
- SMAW- 3&4 G
- GMAW-S 1F
- Work Ethic Certification
Timeline
Lumber Sales Associate
The Home Depot Inc
04.2021 - Current
Farm Hand
Williams Farm
01.2012 - Current
Working On Associate Degree In Welding - Welding Technology
Elizabethtown Community And Technical College
Elizabethtown Early College
Diploma -
Central Hardin High School
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