Michael Williams
Spring,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably with Gulf Winds International Inc. Expert in safety management and DOT compliance, coupled with exceptional organizational abilities and customer relations skills. Achieved significant improvements in delivery accuracy and preventive maintenance, ensuring zero accidents and boosting client loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Gulf Winds International Inc.
10.2023 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Owner/Operator Truck Driver
Rapid Fire Transport LLC
12.2019 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Contractor
Palletized Trucking
09.2016 - 09.2021
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Pick up and Delivery Driver
Southeastern Freight Lines
07.2012 - 08.2016
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
- Continuously updated knowledge on regulations related to transportation industry safety standards.
- Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
- Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
- Coordinated with dispatchers for real-time updates on deliveries and pickups, ensuring accuracy in scheduling.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Route Sales Representative
Nestle DSD
03.2010 - 07.2012
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Coordinated with warehouse staff to ensure timely loading and unloading of products, preventing delays in scheduled deliveries.
Customer Service Representative
Comcast
02.2008 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Commercial Driver's License - Transportation
S.E.C. Training Academy
Jackson, MS08.2007
Diploma - Basic Studies
Canton High School
Canton, MS05.1997
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Vehicle maintenance knowledge
- Accident prevention strategies
- Paperwork coordination
- Organizational abilities
- Vehicle Inspection
- Critical Thinking Capacity
- Preventive Maintenance
- Safety Management
- Route Planning
- Defensive Driving Techniques
- Hazardous Materials Handling
- Fuel efficiency maximization
- Heavy lifting capabilities
- Freight documentation mastery
- Delivery Verification
- Strong Work Ethic
- Safe Driving
- Class A Commercial Driver's License
- Dependable and reliable
- Mechanical Knowledge
- Clean MVR
- Logistics Planning
- Document Management
- Hazardous Materials Endorsement
- Customer Relations
- Adaptability and Flexibility
- Dependable and Cooperative
- Customer Service
Accomplishments
5 Time Safe Driver Award
Certification
Hazardous Materials Endorsement
Doubles and Triples Endorsement
Tank Endorsement
Forklift Certified
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Owner/Operator Truck Driver
Gulf Winds International Inc.
10.2023 - Current
Owner/Operator Truck Driver
Rapid Fire Transport LLC
12.2019 - Current
Contractor
Palletized Trucking
09.2016 - 09.2021
Pick up and Delivery Driver
Southeastern Freight Lines
07.2012 - 08.2016
Route Sales Representative
Nestle DSD
03.2010 - 07.2012
Customer Service Representative
Comcast
02.2008 - 03.2010
Commercial Driver's License - Transportation
S.E.C. Training Academy
Diploma - Basic Studies
Canton High School
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