Michael Williams
Arlington,WA
Summary
Seasoned Automotive Technician committed to working as part of strong team to test, maintain and repair customer cars, trucks, vans and SUVs. Familiar with technical manuals and other documentation. Focused on maximizing customer service through good time management and decision-making abilities.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Gateway Transmissions
Mount Vernon, WA
12.2021 - 05.2024
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed computerized alignments of diverse vehicles.
- Tracked mechanical and repair problems and discussed solutions with shop leadership.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Automotive Technician
Evergreen Auto Repair
Everett, WA
04.2019 - 12.2021
- Kept detailed records of repairs, labor involved and parts used.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Welded, soldered and fabricated parts to complete skilled services.
- Monitored shop equipment to maintain safe working condition.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
General Service Technician
Lambs Tire And Automotive
Bee Cave, TX
02.2015 - 03.2018
- Changed oil and filters in vehicles daily.
- Installed batteries, wiper blades and bulbs using appropriate parts.
- Completed vehicle inspections following checklist, including brakes, belts and hoses.
- Checked fluid levels to fill and replace at appropriate time.
- Lubricated auto parts such as joints and tire rod ends.
- Diagnosed and repaired issues with electrical, cooling and suspension systems.
- Facilitated new team member training on service processes to increase productivity.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Performed computerized alignments of diverse vehicles.
Service Technician
Jiffy Lube Oil Change Center
Austin, TX
08.2013 - 08.2014
- Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
- Engaged with customers to deliver outstanding customer services and secure repeat business.
- Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
- Logged services performed in service ticket system accurately.
Flow Team Member
Target
Winchester, VA
04.2012 - 08.2013
- Unloaded products and stocked shelves to resupply new merchandise and items.
- Unloaded freight upon arrival and stocked in correct warehouse location.
- Broke down shipping materials and placed boxes and debris in correct waste receptacles.
- Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.
- Welcomed customers and offered to assist with finding needed items.
- Processed customer purchases and returns quickly to keep store flow moving.
- Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
Customer Service Representative
Speedy Stop
Buda, TX
04.2011 - 03.2012
- Upheld strict quality control policies and procedures during customer interactions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Exceeded company productivity standards on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Associate
Sheetz
Hagerstown, MD
03.2009 - 05.2010
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Upheld strict quality control policies and procedures during customer interactions.
Education
High School Diploma -
Washington County Technical High School
Hagerstown, MD06.2009
Skills
- Bay maintenance
- Alignments experience
- Hazardous waste management
- Writing work tickets
- Diagnostic Assessment
- Gasket replacements
- Brake systems knowledge
- Maintaining records
- EPA requirements
- Electrical understanding
- Diagnostic skills
- Detecting refrigerant leaks
- Time Management
- Electrical circuits diagrams
- Soldering skills
- Engine repair
Timeline
Automotive Technician
Gateway Transmissions
12.2021 - 05.2024
Automotive Technician
Evergreen Auto Repair
04.2019 - 12.2021
General Service Technician
Lambs Tire And Automotive
02.2015 - 03.2018
Service Technician
Jiffy Lube Oil Change Center
08.2013 - 08.2014
Flow Team Member
Target
04.2012 - 08.2013
Customer Service Representative
Speedy Stop
04.2011 - 03.2012
Customer Service Associate
Sheetz
03.2009 - 05.2010
High School Diploma -
Washington County Technical High School
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