Michael Williams
Springdale,AR
Summary
I secure a stable professional career with an organization offering potential for future advancement. I have a remarkable love for people of all ages. My communication skills and work ethic with coworkers and supervisors are excellent. I am able to work as a team player as well as work alone with no supervision.
Overview
15
15
years of professional experience
Work History
Security
Z-Bar
Fayetteville, AR
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Lead Tech
Perimeter Health
Springdale, AR, USA
11.2022 - 09.2023
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
Shift Manager
McDonald's
Fayetteville, AR, USA
11.2020 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Night Clerk
Heritage Inn
Springdale, AR, USA
10.2019 - 03.2020
- Supported overall hotel operations through effective collaboration with housekeeping, maintenance, and management teams as needed during overnight hours.
- Maintained awareness of local events or attractions to offer appropriate recommendations to guests seeking nighttime activities or entertainment options.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns during overnight shifts.
- Played a pivotal role in maintaining hotel reputation by consistently offering high-quality service during all interactions with guests and colleagues alike throughout overnight shifts.
Machine Operator
WestRock
Springdale, AR
07.2018 - 03.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Grocery Pick Up Manager
Walmart
Fayetteville, AR, USA
03.2017 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Machine Operator
Eaton Corp
Mountain Home, AR, USA
03.2015 - 09.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Apartment Maintenance Manager
Lindsey Management
Fayetteville, AR, USA
01.2010 - 03.2014
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment yearround.
- Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
- Reduced downtime for essential building systems by implementing a preventative maintenance schedule.
Education
GED -
Skills
- Warehouse Experience
- Manufacturing
- Restaurant Management
- Guest Services
- Security
Timeline
Security
Z-Bar
10.2023 - Current
Lead Tech
Perimeter Health
11.2022 - 09.2023
Shift Manager
McDonald's
11.2020 - 11.2021
Night Clerk
Heritage Inn
10.2019 - 03.2020
Machine Operator
WestRock
07.2018 - 03.2019
Grocery Pick Up Manager
Walmart
03.2017 - 06.2018
Machine Operator
Eaton Corp
03.2015 - 09.2015
Apartment Maintenance Manager
Lindsey Management
01.2010 - 03.2014