Summary
Overview
Work History
Education
Skills
Timeline
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Michael Williams

Gurnee,IL

Summary

Reliable Shift Leader with 5 years experience in retail services industry. Engaging and personable employee consistently recognized for hard work, attention to detail and goal achievement. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Shift Leader

Walgreens
09.2022 - Current
  • Opens and closes store including system start-ups and required cash handling from safe to register.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed product returns, order voids, and customer refunds.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Customer Service Associate

Walgreens
05.2019 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed cash and credit card transaction accurately using POS software.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Bachelor of Science - Business Administration

Elmhurst College
Elmhurst, IL

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Sales expertise

Timeline

Shift Leader

Walgreens
09.2022 - Current

Customer Service Associate

Walgreens
05.2019 - 09.2022

Bachelor of Science - Business Administration

Elmhurst College

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Michael Williams