Michael Williams
Dahlonega,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Lead Technician
Camp Oaks RV and Outdoors
02.2023 - 07.2024
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Mechanic
Southern Customs Co. 561
11.2021 - 04.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Crew Foreman
Defined Cuts Lawn Maintenance
01.2005 - 01.2021
- Commercial
- Residential
- Mowing
- Line trimming
- Hedges
- Edging
- Enhanced crew productivity by implementing efficient scheduling and task delegation methods.
- Maintained open lines of communication with clients throughout projects'' duration to address concerns promptly.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Improved client satisfaction rates with consistent high-quality workmanship and attention to detail.
Shop Foreman
R & H Spring and Truck Repair
01.2016 - 01.2020
- Leaf Springs
- Steering boxes
- Drag links
- Tie Rods
- Kingpins
- Alignments
- Air brakes
- Trailer brakes
- MIG Welding
- Electrical
- Air lines
- Senior Snow Plow Installer
- Forklift operator
- Oversaw maintenance and repair of shop equipment.
- Lead and assist team on daily schedule
- Heavy and light suspension/steering repair on all makes of semis, 1/2 ton-3/4 ton trucks, ando all makes of trailers.
- Trained and coached employees to improve performance and skills.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Education
Trade school - Collision Repair
Homestead Job Corps
Homestead, FL01.2004
High school diploma -
Palm Beach Lakes High School
West Palm Beach, FL01.2000
Skills
- Organized
- Attention to Detail
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Hand and power tool knowledge
- Documentation And Reporting
- Problem-solving abilities
- Quality Assurance
- Maintaining records
Timeline
Lead Technician
Camp Oaks RV and Outdoors
02.2023 - 07.2024
Mechanic
Southern Customs Co. 561
11.2021 - 04.2022
Shop Foreman
R & H Spring and Truck Repair
01.2016 - 01.2020
Crew Foreman
Defined Cuts Lawn Maintenance
01.2005 - 01.2021
Trade school - Collision Repair
Homestead Job Corps
High school diploma -
Palm Beach Lakes High School
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