Michael Williams

HR Directions

03.2008 - Current

Responded to customer requests for products, services, and company information.
Investigated and resolved accounting, service and delivery concerns.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Cross-trained and backed up other customer service managers.
Met customer call guidelines for service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Summary