Michael Williams
Oakdale,NY
Summary
I have built a strong career at GAF Energy, excelling in operations management and fostering positive employee relations, which has significantly reduced turnover. My expertise includes quality assurance, process improvement, and project management, with a focus on safety to ensure optimal performance and customer satisfaction. I am detail-oriented and reliable, consistently driving results and efficiency across operations.
My skills encompass: - Working with cableways, conduits, and electrical raceways. - Ensuring electrical safety with testing meters. - Installing, testing, and modifying electrical components like circuit breakers and lights. - Maintaining fire alarm systems and installing hardware such as transformers and service panels. - Interpreting electrical and architectural drawings for wiring layouts. - Leading installations of electrical systems and planning according to specifications. - Operating equipment, including power tools and forklifts. - Managing all aspects of my own small business, developing a solid business plan while controlling expenses. - Promoting workplace safety and maintaining strong customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electrical Services Manager -Northeast
GAF Energy
02.2022 - Current
- I oversee roof and electrical installations of our Timberline Solar product, as well as forecasting, recruiting, hiring, and performance management.
- I effectively manage vendor relations to secure competitive pricing essential for daily operations. I have hired, trained, and supervised a team of service staff members to meet our business goals.
- I engage with customers to understand their service needs and provide solutions, resulting in increased satisfaction. I foster trust and handle complaints professionally and promptly by building positive relationships. I remain calm when addressing unhappy customers or contractors, ensuring a positive interaction. I also analyze service reports to identify and implement improvements in specific areas.
- I coordinate with other departments to maintain a streamlined and productive workflow and consistently maintain a professional demeanor. I remain calm and composed when addressing unhappy or angry customers or contractors, ensuring positive interactions. Additionally, I analyze service reports to identify areas for improvement, leading to specific enhancements based on my analysis.
Market Manager
Palmetto Technologies
02.2020 - 02.2022
- Our team played a crucial role in identifying and supporting new sales partners, a task that significantly expanded our market presence and enhanced the customer experience. We also managed sub-contractors in New Jersey and Connecticut, driving gross margins by selecting the right build partners (subcontractors) and making necessary adjustments to optimize capacity and diversity within our partner network. I collaborated with the Client Account Manager (CAM), Account Executives (AEs), and Engineering teams to ensure successful project execution and meet installation goals.
- As part of our team's responsibilities, I managed the Authority Having Jurisdiction (AHJ) database and tracked permitting and licensing requirements. This role positioned me as the local expert on all aspects of product and project delivery in the market, enhancing our team's credibility and ensuring smooth project execution.
- Furthermore, our team managed a group of field service and installation technicians. These technicians conducted surveys, quality and safety audits, performed service repairs, and executed installations, all to deliver an exceptional customer experience. Their efforts were instrumental in ensuring our customers' satisfaction. Lastly, I drove the development and implementation of Standard Operating Procedures (SOPs) related to building partners, quality assurance, safety measures, monitoring processes, and customer satisfaction. I also supported both electrical and non-electrical products and services within the market.
Operations Manager
Tesla Energy/SolarCity
02.2014 - 02.2020
- Successfully led daily operations that included sales, purchasing, scheduling, and profit and loss (P&L) management, ensuring smooth workflow and accountability.
- Conducted 25 to 30 comprehensive performance reviews each quarter, delivering actionable feedback that empowers team members to excel.
- Maximized productivity by effectively managing the work of independent contractors to ensure optimal output and results.
- Enhanced operational efficiency through diligent budget control, strategic account management, and precise scheduling, resulting in significant cost savings.
- Oversaw hundreds of cases each quarter to guarantee timely installations, maintaining high standards of service delivery.
- Improved return on investment by skillfully leading distribution operations, driving growth and profitability for the business.
- Consistently demonstrated exceptional customer service by promptly resolving concerns, which upheld our commitment to high service standards.
- Increased productivity and bolstered employee retention by implementing innovative systems like project-based pay, fostering a motivated workforce.
- Developed and executed strategic initiatives that enhanced performance and aligned with our business objectives, positioning us for success.
- Strategically allocated staffing resources to ensure optimal efficiency, maximizing output across all operations. - Compiled insightful reports on incidents and key business matters, facilitating informed decision-making.
- Led impactful training and compliance initiatives for supervisors and operators, ensuring adherence to best practices.
- Analyzed customer feedback rigorously to refine business strategies and elevate customer experiences, positioning us as industry leaders.
- Responded swiftly to network outages and issues related to circuits and solar systems, ensuring minimal disruption and maintaining trust.
Education
High School Diploma -
Patchogue-Medford High School
Medford, NYBasic Electric-advanced Electric
Suffolk Boces
Bellport, NYElectrical
Electrical Training Center
Copiague, NYMaster Electrician Course
North Electric
Rocky Point, NYSkills
- Operations Management
- Quality assurance and control
- P&L management
- Process improvement
- Performance evaluations
- Dependable
- Expense reports
- Project Management
- Budgeting and forecasting
- Staff management
- Employee relations and conflict resolution
- Organized
- Detail-oriented
Certification
- Suffolk County NY Master Electrical License
- Village of Mineola NY Master Electrical License
- Ulster County NY Master Electrical License
- Greene County NY Master Electrical License
- Putnam County NY Master Electrical License
- Suffolk County NY Home Improvement License
- Nassau County NY Home Improvement License
- Westchester County NY Home Improvement License
- OSHA 30
Timeline
Electrical Services Manager -Northeast
GAF Energy
02.2022 - Current
Market Manager
Palmetto Technologies
02.2020 - 02.2022
Operations Manager
Tesla Energy/SolarCity
02.2014 - 02.2020
Basic Electric-advanced Electric
Suffolk Boces
Electrical
Electrical Training Center
High School Diploma -
Patchogue-Medford High School
Master Electrician Course
North Electric
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